Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

O2 family deal and upgrades

Hi, my wife got her O2 contract with Carphone and she has been told she can upgrade early now due to the deal with CW ending. I am with O2 and so is my daughter and we get the family discount. Basically my daughter gets 10% off her bill. Once my wife...

Where’s my data gone?

Hi,My data is normally 100gb per month. It was set up as 50gb of data allowance and 50gb of data as a bolt on. It shouldn’t end until January But this month my bolt on has disappeared and I can’t get hold of anyone?Can any help?

Resolved! Text request

O2:We were unable to process your latest bill. In order to avoid fees, please update your payment information via: [link removed]Is this text real?

Can't send MMS

Samsung Galaxy S10, O2 chat guy no help. Nothing in my tariff to prevent me sending photos - I thought!! Help needed please!

Number Transfer

Hello all!So I am moving from Tesco Mobile to O2.When I ordered my O2 phone and SIM, I gave them a PAC code number, to which they said my swap over date would be 26/03/20 and to turn my phone off until 6pm that day.I did this, and the number still ha...

Buy up front Samsung Galaxy phone

I'd like to buy outright a new Samsung Galaxy phone but retain my present tariff - is this possible?

Paying a bill

Due to Coronavirus I have been unable to pay my latest bill in full by it's due date. I will be able to pay the remainder in full on 20th April however I am finding it extremely difficult to make arrangements for this so I need someone to confirm tha...

Phone upgrade not showing on my O2

Hi I upgraded myDaughtersPhone last month but it’s not showing on my O2 devices

Payment Issues - O2 will help if they can

There are lots of posts at the moment about payments - and obviously a lot of people are in a similar position - the advice is contact O2 and speak to them. I have just done this myself, and I was offered a payment extension to the 19th of this month...

Resolved! do i need to cancel my direct debit with cpw

Hi Folks, I have just left carphone wharehouse and signed up with o2 direct, my contract was up with cwp and as they have lost the o2 account i wanted to keep the airtime deal and coverage I have with o2 so went to them direct. Do I need to cancel my...

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