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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 330167 Views
  • 2 replies
  • 2 kudos

Returned device

Hi on Friday I returned a device and they received the device on Monday afternoon and was marked as returned on the system, however today I have went to upgrade to a phone and the returned device and tariff are still showing and saying I have the dev...

Kieran2 by • Level 1: Joiner
  • 553 Views
  • 2 replies
  • 0 kudos

My monthly bill

My monthly bill for my wife and myself is £22.39, for two phones and the tariffs that we are on. The bill for March came in a few days ago and it was £38.38. I cheked the bill and the extra costs were for my phone. When I looked up the details I foun...

My phone had restricted services

My phone has restricted services despite my bill having been paid and I’m not due anything how can this be fixed please.

Pre-order

I pre-ordered a phone at the beginning of March, the phone was to be ready around the 31st March they messaged me to arrange delivery to my home, I now can not ring o2 to arrange to get the phone delivered. Can someone help please

Katie10 by • Level 1: Joiner
  • 459 Views
  • 1 replies
  • 0 kudos

Defer bill

Is it possible to defer my bill for 3 month due to the current Covid-19 pandemic?

Cancelling order

I want to cancel my order before deliver but o2 is not answering calls right now due to the Coronavirus

Rose1234 by • Level 1: Joiner
  • 527 Views
  • 1 replies
  • 0 kudos

Resolved! Part payment on a bill

I'm trying to sort out part payment and pay rest in a week or so, but can't get through to payment team. Any advice?

Resolved! Number Transfers

Hi joined o2 on couple of days ago.I want to use my PAC code but can’t find anywhere the option to do so.I have Bin on the phone for 40 minutes to get through but no Joy.Wondering if any body can tell me the way forward.Thanking all of you in anticip...

ADZZ by • Level 1: Joiner
  • 1603 Views
  • 8 replies
  • 0 kudos

Resolved! Spend cap

How do I apply a spend cap? Tried to call o2 but it just says check the website and cuts off. The website has info about it but nowhere to click to apply it

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