Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cell phone number messages from O2

Has anyone been sent a message from O2 by a cellphone number saying your payment didn’t go through which is not normal and then weirdly we called that number and it belong to Vodafone which is suspicious but in the link they say to change your accoun...

Resolved! overcharged

I took out a new sim 13 March 2 weeks later got bill. I havent used the SIM at all. The monthly Bill should be £14.40 after discount instead it has come in at £21.36. Again only 2 weeks no usage. Ive been on hold for an hour and a half not managed to...

Account

My daughter has just received this on her phone IMG_1275.png! The account is in my name and the payment came out on 11/32020! Please could you explain? Thanks

Billing enquiry

I understand we are all under quarantine, all the uk o2 stores are closed. I need my recent paper bill from o2. How would I be able to get this if I can’t go to any store? And when I call customer service they say my enquiry is not important.

phone contract

hello i am looking to do a contrct for a new phone but i wana keep my number and was wondering if thats possible

Upgrade Enquiry

Hey just wondering if anyone knows if this is possible before ringing up in such a busy time. I want to upgrade my contract (The phone currently with contract is my mums but im the account holder) She wants to keep that phone and her number. (Hopeful...

New sim

Hi, always been with 02, very happy but purchased 2 new 02 SIM only cards from Carphone warehouse,1 for me, 1 for my daughter. I haven't put the new SIM in either phone yet, iPhone X & iPhone XR.Do I need to actually switch the sims as my online acco...

Network help when abroad & Imessage help

So I got an iphone XR, my previous one was stolen and I ordered a new one - I live in France so i had to get it delivered by mail from my family in the UK. I am now stuck here because of the virus, so I cannot go back to the UK. 1) I called O2 from m...

Number Transfer

I moved from EE to O2, called up O2 customer services and gave the EE PAC code and required information 3 days ago. My original number looks like it has been moved on my O2 account and I have added it to my iPhone as my number but calls and texts are...

cannot access my apps/playstore, please help as urgently needed for work

Hi I cannot access Playstore to enable my work's new app, which I need to work from home. Can you help at all? I haven't been able to access Youtube, or Gmail app (without going via google at least), I'm so bad at technology so please can anyone help...

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