Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

late payment of bill

My bill is due in 31st march but cant make my payment until 3rd Aprl the diret debit is due on 31st but my salary wont be pain into my account until 3rd aprilif the direct debit fails on the 31st will they try to take payment againacouple days later ...

cancel device sim only payment

We have an ipad with a sim card which we pay monthly, £13.33 per month + VAT. We no longer need this facility as we can do everything on wifi as we are now always home. Do I just cancel the element in our direct debit or will this mess up i phone con...

Paid for phone I returned

At the beginning of the year, O2 rang me offering a second line for a good price, I thought I'd use it as a surprise present for my mum who really needed a new phone so I accepted. They said the initial payment would be £30 for the first month then I...

Security deposit

I’ve posted about this before, however I was looking for some advice. I have now contacted o2 on two separate occasions. On both occasions I was told that they had there and then put in for my security deposit to be refunded back to my bank account (...

Freeze my contact bcs of Coronavirus

Hello,Bcs it s hard times I can’t afford to pay all the phone contract,we can sort something?

Resolved! Cashback

Hi, I've ordered a Samsung A71 online as I was due to upgrade. And it said that I can claim £60 cashback after purchasing but I can't find it anywhere on the website to claim the cashback

credit score payment

when i set up my first phone in my name to build up my credit score i had to pay £200ish to enable the phone to be in my name. the guru said i would be able to gain this money back in March 2020. i am wondering how i come back having the money back a...

Bills

hi I am self employed and due to covid-19 I have no source of income at this moment in time I was wondering if there was anything I could do to prevent being charged extra fees

Download copy of bill

I keep getting this message when I try to downlaod a copy of my bill - Can anyone help? I have called 202 and they said they would get someone to fix it - but that was over 2 weeks ago. There’s a ProblemThere’s been a problem getting the page you wan...

how to add a spend cap

Can anyone advise how i can add a spend cap without speaking to O2 customer services, my child has managed to add £70 worth of extra data in lockdown without me knowing. I have looked all over the website but there is no option i can see, and custome...

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