Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Data add on problem

I have increased my tariff data starting next billing date, but I want to buy more data for this month. The app won't let me and just gives me a message about cancelling my new tariff. How do I get more data for this month?

Transferring my number from Vodafone to O2

I have recently left Vodafone on Friday and received my PAC code. I provided my PAC code to O2 on the online form on Friday evening. It is now Tuesday morning and my number still has not be transferred over. I understand that apparently if done on a ...

Singtel

We live in GU344PP and we cannot get a Singnel on our mobile phone ,we have told you about this befor and nothing has been done about it ,if you cannot fix it we will have no choice to go to another phone company .

0345 numbers

I am on unlimited calls, do I have to pay for 0345 numbers and which other numbers do I have to pay for?

Default served

I've been unable to pay my bill to o2 due to the economic issues the country has. Today I've been issued a default notice but am unable to get through to anyone. They want payment by April 8th but I won't have any money till the 15th. Any suggestions...

Struggling to pay bills

Hi Like many millions of others I'm self employed and struggling to pay for the 3 mobiles phones I currently have due to coronavirus. I've been with o2 for many years and had no problems in the past. I'm unable to contact o2 by phone and there is no ...

Wireless charging

Hi, looking to up grade anyone able to advise on Samsung mobile that can be wireless charged, pls.

My mum cant pay her bill as she cannot get through and she has been cut off

My mum is trying to pay her bill and cannot get through I contacted o2 last week and asked them to call her back and they said they would contact their manager and do this but still nothing. What is the customer service email to contact o2?

Return an upgrade

I recently received a phone from an upgrade offer, however I dont want it and would like a different phone that will most likely involve a different tarriff. Due to corona I cant get anyone on the phone so dont know how to go about the returns proced...

How to find out outstanding charges when leaving

I'm thinking of leaving O2 and moving to another network so want to know what any outstanding charges will be. I paid off my device plan a long time ago and am also well past the end of the contract term for the SIM only deal I currently have. When r...

O2

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