Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! can I keep my origina number

My phone packed in last night and I need to order a new one. How can I be guaranteed that I can keep my original number. I currently have my contract with o2

Add insurance

I bought a phone about 2 weeks ago from Carphone Warehouse, but now o2 has stopped working with them and I want to buy insurance but I assume I have to do it through o2 now? I have tried to do this online but the only possible way I can find is throu...

Unnecessary charge

Hi I've just check my phone bill and there is an unnecessary charge for a number i dont know and ive checked my call history all the way through and i can't find that number. How do i go about this so i don't get charged on my next bill?

Resolved! SIM swops - keeping number and Pay Monthly vs PAYG Sims

I have an oldish micro sim (O2) in samsung s5 (no nano sim cut out). I have just bought a samsung S10 which takes a nano sim - this phone was bought from O2 and came with an O2 PAYG sim. I want to use my existing number and pay monthly contract on th...

student discount

I have a Totum (NUS Extra) card which should entitle me to a 20% discount on my new upgrade (taken today 06/04/20), i can only find reference to Unidays discount on the MyO2 page.I cannot sign up to Unidays as my study place, Association Of Chartered...

Resolved! Contract finished

Hi. My name is Ingrida Sabonaitiene.My phone number is [Removed]. My contract with O2 is finished at 31st of March. How can i reniew contract. I no need phone.I want only internet

Issue with Contract switching, how to get help.

I do appreciate that at the moment O2 I trying to only deal with urgent calls but my contract ends is a couple of weeks and need some clarification. I had a letter about automatically switching when it ends but not sure what happens to my bolt ons if...

Resolved! SIM 1 not provisioned

Hello, My phone has been working fine for nearly 2 years yet this morning I looked at my phone and it has 'emergancy calls only'. It is also stating 'SIM 1 not provisioned'. I have had this number and contract for nearly 2 years with no problems, why...

Unwanted calls after upgrading my contract

Hi guys, as it says in the subject I recently (last Friday) upgraded my contract to a new phone but kept the same phone number as before. From Saturday until today (Tuesday) I have received around 30 calls from different number from all around the wo...

Bills

Is it possible to defer my payments for 2 months as i have been laid off work

O2

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