Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Transfer Number

Had a contract with O2 that is now in the final month of the 2 year deal. Have done a new deal through a 3rd party for a new phone but still using O2. Have done the sime swap which should have cancelled the original contract and transfered the origin...

Refund

Hi, I have been chasing a refund on monies you took from my bank account in February. Each time I ring I'm told there has been a mistake in processing the refund however this time it would be sorted and to wait up to 7 working days for it to appear i...

Upgrade

Hi, I have received a text today advising that I am now due to upgrade. But what I want to do is keep my current phone and move to a SIM only deal; how do I go about doing that? I've gone round and round in circles on the website, so I'm hoping someo...

Claiming cashback through O2

I recently upgraded to a Huawei P30 Pro and part of the deal was the ability to claim up to £150 cashback on selected devices. I've received no paperwork or details on how to claim the cashback and wondered how I go about it? It was an upgrade done d...

Notice of enforcement

So I got a letter of enforcementDid I get this cuz I missed a payment or 2?I received letter yesterday but paid my overdue today so what will happen now?

google map navigation

Hi i have problem connect gps in my huawei phone. when i start the google map navigation after one minute gps disconnect

Keep my number

I have just recieved my new phone and want to keep my number but when i fill out the form it fails and wont send

Samsung S20 ultra

Finding it frustrating that we can't find out when O2 are going to receive new stock in or have they got stock when are we likely to receive are orders. Does anybody have any information on this and will the ear buds voucher still be valid

INTERNATIONAL CALLS FROM UK NOT CONNECTING

Does anyone have any guidance for me please? I am not able to dial out Internationally on my iPhone 6. Could this be an O2 Service issue, please?

roaming messaging charges even though didnt message

HiI am in abroad currently. And not using O2 SIM but using local SIM. But every now and then for every 2 or 3 days I keep O2 SIM( by keeping data roaming OFF) in device and check for any missed calls. However I could notice roaming messages charges f...

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