Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Absolutely no coverage/signal

I am having issues contacting O2 about my phone, There's nothing wrong with it, but I have no signal and everytime I try and contact someone using my housemates phone, I get cut off or ignored from their Twitter account. I am a little behind on my bi...

Disney +

HelloI took out a new O2 monthly contract on 11th April 2020 and my new phone and sim arrived today (14th April). I have downloaded the O2 app onto my new mobile phone and all is setup and ready. I took out this new contract based on the O2 offer of ...

Resolved! SIM has not arrived - cannot speak to 02

Hi, I ordered a SIM only deal that was ordered in the 3rd April. The line has been activated but I have not got the SIM. I tried to ring 02 and contact them online but was advised that they cannot speak to me as they are only dealing with vulnerable ...

Conference call charges

During the current Covid-19 crisis I am having to dial into work conference calls, the cost of which are bing added to me monthly bill. I have an allowance of 1000 minutes per month, a large proportion of which is mostly unused but it appears that th...

Resolved! insurance claim help?

Hi I dropped my phone in back garden and screen is totally dead. However when I go website it tells me phone customer services to make a claim and then customer services automated robot tells me its not essential and go website for support which as y...

Resolved! change bank details

i have tryed to change my bank details i have been told that a new D/D form is in the post . this was 2 weeks ago disgusting customer service , you cannot even contact anyone

Resolved! Unknown bill adjustments

How do I get to ask someone about strange items on my bill during the lockdown?

Resolved! Just recently changed my number

Just recently changed my number on o2 i requested a free number change but been told people are still recieving texts from my old number and my number and is still saying invalid when people ring me as my old number still comes up when will my new nu...

Contact to Cancel

Hello, I'm trying to contact O2 to tell them i want to leave at the end of my contract. I keep getting disconnected before i can tell anyone. How do i give notice at the moment? Thanks

Resolved! Pay monthly sim

Wondering if anyone can help me at all?I’ve just taken out a Pay monthly sim by accident(I know it sounds weird and how could I take it out on accident). I wanted to see if it would allow me for when I do June time but it’s now waiting to be delivere...

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