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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 248330 Views
  • 2 replies
  • 2 kudos

Samsung S20 ultra

Finding it frustrating that we can't find out when O2 are going to receive new stock in or have they got stock when are we likely to receive are orders. Does anybody have any information on this and will the ear buds voucher still be valid

andyman69 by • Level 1: Joiner
  • 620 Views
  • 5 replies
  • 0 kudos

roaming messaging charges even though didnt message

HiI am in abroad currently. And not using O2 SIM but using local SIM. But every now and then for every 2 or 3 days I keep O2 SIM( by keeping data roaming OFF) in device and check for any missed calls. However I could notice roaming messages charges f...

Hi2 by • Level 1: Joiner
  • 1611 Views
  • 13 replies
  • 0 kudos

Talk to 02 either on phone or chat on line

I have tried most of the day to find out if I can have help with next months bill, I did pay this months today but its next month I'm worried about, due to off work with the Covid 19 and I dont want to be charged extra, it's a very worrying time.plea...

Kat2 by • Level 1: Joiner
  • 1207 Views
  • 7 replies
  • 0 kudos

Move number from one O2 contract to another O2 contract

Hello,I've recently opened a new contract with O2 (to get a new phone that I wanted at a good price.)I already have an existing contract with O2.I want to move my number from my current phone to the new phone, and cancel the existing contract. There ...

Resolved! Changing tariff

Hey,My broadband is not working and engineers are unable to enter my household due to lockdown measures (completely understandable) so Im relying heavily on my mobile data to video call family living in Italy at the moment. Im using way more data tha...

Beckyje by • Level 1: Joiner
  • 1362 Views
  • 6 replies
  • 0 kudos

Can't upgrade verification code limit reached

OK I tried upgrading online as I cannot get hold of customer service and I can't go in store but I am not receiving verification code to place my order it has now cone up verication code limit reached what do I need to to to fix this?

Text message phishing

Hi, I'm a bit concerned by a text message I recieved supposedly from O2, saying that my latest bill couldn't be processed. I know now this is a scam, however I stupidly clicked the link, filled in my username and password but thankfully stopped mysel...

84TSteps by • Level 1: Joiner
  • 548 Views
  • 1 replies
  • 0 kudos

Order accepted or not?

Hi guys.Just ordered the New iPhone 11 pro.I've never dealt with o2 before personally so unsure on there order process.I made the order everything went fine, they have taken £30 cost out of my bank straight after the order was made.I have received em...

Iria by • Level 1: Joiner
  • 1519 Views
  • 9 replies
  • 0 kudos

moving from another network

i have noticed o2 is ofering 100gb for £20, an my question is if i was to transfere from another network to o2 woul i be able to get this offer?

Will-B by • Level 1: Joiner
  • 2106 Views
  • 11 replies
  • 0 kudos
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