Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 116029 Views
  • 24 replies
  • 5 kudos

Invalid Tracking Number?

I ordered a phone on Saturday 26th to click and collect, after originally saying I could collect on Saturday it changed to "up to 2-3 days". Yesterday (27th) my contract has started on myO2 and there is a DPD Parcel number for tracking but the DPD we...

Anonymous by Not applicable
  • 2099 Views
  • 5 replies
  • 0 kudos

Resolved! can i cancel my contract online

Ive been searching the O2 site to cancel my contract but nothing comes up, the live chat and phone line are always too busy

Anonymous by Not applicable
  • 5052 Views
  • 2 replies
  • 0 kudos

Resolved! paying my final bill

i am trying to pay my final bill. unable to do so on o2 site. page no longer exists. posted cheque to address on paperwork. cheque returned, via post office endorsed 'return to sender'. still receiving non payment mail firstly from o2 and now from de...

Anonymous by Not applicable
  • 914 Views
  • 3 replies
  • 0 kudos

Resolved! Have the wrong sim?

I recently asked for a new pay as you go SIM card but due to poor phone quality of the call I ended up with a contract for o2 when all I needed was a pay as you go this is running me dry of my money and I'm paying under 40 pounds when I have never us...

Anonymous by Not applicable
  • 720 Views
  • 2 replies
  • 0 kudos

Resolved! Paying off device plan and ending contrat

My contract finishes in January. According to O2 online if I pay wants left of the device plan,£20.00, I can upgrade. Does this however mean if I want to move elsewhere,that even if I pay the device plan off I have to stay until January? Stupid quest...

Anonymous by Not applicable
  • 7486 Views
  • 4 replies
  • 0 kudos

Left O2 but Iphone 5 still locked

Hi I left O2 about 2 month ago and requested my old Iphone 5 to be unlocked as I bought it from O2 on a monthly contract. I submitted a request to have the phone unlocked via an online form and told this would be done in 14 days. I have not had anyth...

Anonymous by Not applicable
  • 1129 Views
  • 5 replies
  • 0 kudos

Resolved! Cancellation of my automatic Top up

Hi I need to cancel my automatic Top up payment, I am on pay as you go and am changing my provider but am struggling to find out how to stop this before my next payment ???

Anonymous by Not applicable
  • 852 Views
  • 1 replies
  • 0 kudos

Driving me mad....

O2 are driving me mad.....I called O2 last month, as with my new employer, for work we need to provide our own handsets and expense them each month, a pain I know...Anyway I specifically asked if I could have my bills separate, if I take out another ...

Anonymous by Not applicable
  • 1517 Views
  • 27 replies
  • 0 kudos

Resolved! Does any customer representatives exist?

I have been robbed, left without phone and already second day by skype and online trying to get in touch/ report phone stolen but noone is availalble online chat and when im calling over the phone waiting time ranging from 30 min - 50min, but i keep ...

Anonymous by Not applicable
  • 847 Views
  • 3 replies
  • 0 kudos