Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

How to cancel a number port

I used it he online form to port my number from Vodafone to o2.However I have discovered my o2 coverage is poor at work and want to cancel moving my number.How do I do this?I cannot get through on the telephone.

Student discount won’t activate

Hi,I’ve just upgraded one of my contracts (I have two) and as I’m a part time post-grad student I have UNiDAYS.It’s working fine and was set up fine on my first contract but won’t activate on this one.I also don’t have a SIM for that contract either ...

Cut off despite arrangement to pay

Hi I rang o2 the other day and finally got through, my account was placed on hold til the 9th but without warning iv been cut off, I've tried the payment line, skype and 202 and I get told I'm being put through and then I get cut off straight away. P...

I want to cancel a mobile dongle

How can I cancel my mobile dingle [Edit: topic title clarified]

Gateway deposit

Dear community I'm o2 customer since 13.11.2019.That day I was asked to pay CUSTOMER GATEWAY DEPOSIT. Store manager explained how does it work and mentioned that deposit will be paid back after 3 months. 13th of March was 4 months after purchase. I h...

SIM not working in new phone

I’ve upgraded to the iPhone Xs but my sim isn’t registering in the phone. It’s working fine in my old phone. No one is available at o2 to take my call and no one’s available for an online chat. How am I supposed to get this resolved...?

Removing spendcap

O2 website no longer has live chat and no one ever answer the 202 line. How on earth am I supposed to remove the spendcap given that's the only 2 options to do it. Very frustrating.

Why am I charged for picture message I did not send

I have two charges for picture messages I did not swnd [Edit: topic title clarified]

Moving to Sim only pay monthly deal

So i want to move my contract, which ends this month to a sim only Pay monthly deal, i dont need a new phone and quite happy with what i got so for £20 a month i can get a better deal than im on. But all the upgrades i am offered are better phones an...

Tablet off with/without Airtime Plan

Hi all, I've had an email from 02 with an offer for an iPad for £20 p/month. The small print says it's £11 for the device and £9 for the airtime plan, however, I wouldn't really need an airtime plan with this but could really make use of the device. ...

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