Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Assistance with dementia

Hey, my Gran is living with dementia. She keeps getting companies like Carphone Warehouse and Phone Spot calling her and signing her up to new o2 contracts which is a pain to keep cancelling. She's currently on o2 now. Does anyone know if o2 have any...

How to talk to someone about extending my payment

How are you meant to talk to someone about having problems paying your bill when u just get cut off the call and there's no live chat

Resolved! How to swticth my phone number with PAK code?

Dear Lord have mercy what an awefully stupid and hideous website it is. I spent 20 minutes searching how to move my phone number into O2. I have O2 account and some random number. I have other operator's PAK code. And in this awefully difficult websi...

Data Allowance Glitching?

I got a text from o2 on the 23rd, (my amonthly change over date is the 20th) saying I had used 80% of my data allowance when I knew I had used precisely 0 (I hadn't used the phone at all at that point). I couldn't get the myo2 app to work and by the ...

Im having trouble paying my bill due to covid-19

Struggling to pay

Does anyone know where to return an upgrade device?

Does anyone know where to return an upgrade device as ive been trying to call millions of times but i cant get hold of anyone at the minute?thanks

New number with upgrade

Hi I have just upgraded my phone and asked for a new SIM will I get a new number I can keep

Can I find out the date my contract expires

Hi Everyone So, if I look in my O2 account, can I find out the date that my contract expires? I cancelled it around the 15th March 2020, and I have a memory of O2 telling me my contract would run for 30 days and then expire. I am not sure of the date...

Resolved! S20 Ultra - Delayed Delivery

Hi All, I understand this is a community forum but thought I would ask anyway. When I ordered the S20 Ultra it said Upto 4 weeks delivery. Its now changed to 5 weeks. Just curious, does this mean 4 week (but now 5 weeks) or could it be earlier? Cheer...

What does a sim free phone mean?

I am currently on an old contract/phone with o2 and now I want to upgrade to an iPhone 11. However, the upgrade offers I am receiving are ridicuously high from official o2 vendors (like £51 per month fro the 64GB one), so I am shopping around a bit o...

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