Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Enable Wi-Fi calling

I recently has my new sim and have a WiFi calling enabled phone but when I try to activate it says I need to contact o2. Even if I try too add it via my device and connections in the app. Is there anyway of getting this enabled without calling o2 esp...

Resolved! 5G

I have upgraded to a 5G phone, will the new phone come with a 5G sim for me to use? I currently have a 4G sim. Thanks in advance

Error at last step ordering a SIMO

Grrr. Got to the last page of the order process, having entered my bank details and a payment card to be greeted with this: You can't use this service, or your code limit has been reached.To continue with your order, you’ll need to go to one of our s...

Pay monthly upgrade

Hello. I have question about Pay Monthly contract.End of the month my contract is ending. I don’t need new phone at the moment but I’m thinking to get iPad.I’ve found iPad plus 10GB internet for 27£. The question is- if I will take the iPad the inter...

Resolved! Problems setting up a hotspot

Hello fellow users. I am trying to set up a hotspot on my phone (LG D-821), but can't get it to work. I set up the hotspot as per the instructions. My laptop can see this and connect to it, but it isn't connected to the internet. Nor is my phone. It ...

Resolved! New customer

I've not received my new sim card. I don't know when I am gonna get it. Its more than a week now

free calls

Does any one know if o2 are offering extra free minutes because of the coronavirus lockdown. I know a lot of people who are in isolation struggling to keep within their minutes because of more telephone conversations. Sky customers are being offered ...

Resolved! Changing my upgrade

I want to change the delivery date for my upgrade. I no longer have the day off that I requested for delivery. I am a nurse so at the moment it’s hard to predict. I have exhausted every way of contacting o2 to change it any ideas?

Resolved! PAC code

How can I send o2 my pac code when they’re not answering my call?

Resolved! New Sim

Hi, I have just received my new Sim card, I do not wish to have this contract now, how do I contact O2 to cancel this sim contract. I am within my 14 days cancelation period. Thank you

O2

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