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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 21815 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 205492 Views
  • 2 replies
  • 2 kudos

Resolved! Spend cap

How do I apply a spend cap? Tried to call o2 but it just says check the website and cuts off. The website has info about it but nowhere to click to apply it

Resolved! Update Payment Message

Has anyone else received a text message froma mobile number 07555331567, stating that there is an issue processing your latest bill? It gives a link to your O2 log-in page and asks you to update your payment information. Smells like a scam all day lo...

WMcIlv82 by • Level 1: Joiner
  • 431 Views
  • 3 replies
  • 0 kudos

Resolved! Data Bolt Ons

Received a text today at 10:54 to say my data had run out. Purchased a 12GB Bolt On at 10:55. Got a confirmation text that data was available and ready to use. At 11:14, another text followed to say I was out of data. I restarted my phone in case it ...

BoltOns by • Level 1: Joiner
  • 351 Views
  • 1 replies
  • 0 kudos

Resolved! name change

hi my name has been spelt wrong its sundeep not sandeep. please could you get this changed. Thanks Sunny Karir

sundeep by • Level 1: Joiner
  • 452 Views
  • 2 replies
  • 0 kudos

Change of surname due to marriage

I need to urgently change my surname on my account due to marriage to allow me to upgrade my phone on carphone warehouse as 02 does not have the phone. I have sent my change name form and copy of marriage certificate to o2 business email address and ...

Tmuz4life by • Level 1: Joiner
  • 443 Views
  • 3 replies
  • 0 kudos

Resolved! coronavirus and%20payments

As a Sim only customer and someone who is awaiting Furlough, I am unable to pay my bill for the next 3 months what are my opyions?

GeraintDJ by • Level 1: Joiner
  • 736 Views
  • 6 replies
  • 0 kudos

Bills

Hello, my next bill is due on the 27th of April, due to the corona virus and being self employed I have no money coming in and can not pay my bill, I have been trying for days to get through to someone on the phone and it just hangs up on me.I’m not ...

Portia by • Level 1: Joiner
  • 780 Views
  • 10 replies
  • 0 kudos

Resolved! Removing the bar from my phone

How do I get someone who can look into removing the bar from my phone I get paid on Friday and have no service on my phone, my bill was late but I don’t know how to get into contact with yous because doesn’t let you phone, I really need to my phone t...

Resolved! upgraded

hi , i upgraded to new tarriff 7/3/20 and my new bill was supposed to be £18.00 but bill has come in at £18.51 with no extras or calls charged so can you explain this ,, also its still im acvailable to upgrade when i just have within a month ,, the r...

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