Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 116228 Views
  • 24 replies
  • 5 kudos

O2 Home! (after 2 years hard labour at TalkTalk)

I was never really dissatisfied with O2 before I left (well - indoors signal is not great but the TuGo ap' sorts that... ). What happened was, it was time to upgrade. I had chosen my phone. Been on the o2 website, worked out costs etc. Came onto chat...

Anonymous by Not applicable
  • 2455 Views
  • 20 replies
  • 2 kudos

Resolved! Increase minutes

Can I add some more minutes to my pay monthly account without speaking to an advisor in O2 who seem to be very busy. Dont need data just would like another 200 minutes for next couple of months whlist in hospital.

Anonymous by Not applicable
  • 1109 Views
  • 3 replies
  • 0 kudos

Resolved! Travel Data

How can i get in direct contact with accounts.......My daughter is now living in Spain and it has taken me 3 months and 4 phone calls to get the Travel data Rip Off removed from her account.......I was assured by an operator called Lily I would have ...

Anonymous by Not applicable
  • 955 Views
  • 4 replies
  • 0 kudos

Resolved! Payments

I have been trying to pay me bill for the last 2 days. Air time is fine but device plan keeps saying there is an error try again later. It never changes! I now can not use my phone which is annoying and I've been unable to speak to anyone on live cha...

Anonymous by Not applicable
  • 940 Views
  • 1 replies
  • 0 kudos

Resolved! Contract termination

Dear sirs, I am giving you notice that I am terminating my account with you. Can you please send me a final bill to settle any outstanding monies on the account. Than you. Regards Mark

Anonymous by Not applicable
  • 1611 Views
  • 9 replies
  • 0 kudos

Resolved! charged £15 when cancelling airtime plan after 1 day

hi, not sure if this is the right place for this... i bought a samsung s7 on device plan and airtime plan. The phone arrived yesterday and today i called to pay off the device in full. Then i asked to cancel the airtime and was told that i'd be charg...

Anonymous by Not applicable
  • 962 Views
  • 2 replies
  • 0 kudos

Resolved! Transferred number from O2 to a different O2 contract. Cannot set up a 'My O2' account.

Hi, I have just let an O2 contract lapse. I have entered into a new different contract, again with O2, which comes with a new handset. I have transferred my existing phone number to the new handset. I have attempted to register my new phone on my cur...

Anonymous by Not applicable
  • 670 Views
  • 1 replies
  • 0 kudos

Resolved! oneplus 3

can i buy the oneplus 3 on payg but not use the sim card? I want to use an EE sim instead.

Anonymous by Not applicable
  • 1162 Views
  • 7 replies
  • 0 kudos

Resolved! I was charged for short codes when travelling abroad

I was charged £4.99 a day for o2 travel while I was in the US , but the fact is I never sent out any text or call or used the mobile web ! Looking at my bill (a huge one £75 too...) , I can see a number of texts sent out to 9011, I guess its a short ...

Anonymous by Not applicable
  • 818 Views
  • 1 replies
  • 0 kudos