Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 113312 Views
  • 20 replies
  • 5 kudos

Resolved! Upgrading From Business Tarriff to personal.

Hi all, My business contract ended a while ago although i have carried on with the tariff. I would now like to upgrade to a difference tariff, but its on the personal site. Can i upgrade bertween the two and keep my number? I am currently on a small ...

Anonymous by Not applicable
  • 2468 Views
  • 14 replies
  • 0 kudos

Can't recieve calls or texts

I am unable to recieve voice calls or text messages on my old Nokia or new Alctel phones but I can when I put the SIM into my husband's Xperia. Making calls is no problem. I have follwed the online advice to clear diverts without any luck and am a bi...

Resolved! Call charges for EE customer service team

I am trying to contact EE to cancel a mobile broadband. But there is apparently a charge for calling 07953 966 250Can someone clarify this please because I cannot afford to pay charges.It's impossible to find out from the o2 special numbers whether i...

Anonymous by Not applicable
  • 10259 Views
  • 4 replies
  • 0 kudos

Live chat not available today?

I have been trying on and off all day to talk on live chat and it keeps saying it's checking to see if anyone is available.I've just topped up my pay and go & my 2981 messaging units have disappeared and I only have 500 units to use within 8 days of ...

Anonymous by Not applicable
  • 1983 Views
  • 19 replies
  • 0 kudos

Resolved! Cancel contract

Hi,I have moved overseas and want to cancel my account. Can you please advise how I can do this online.

Anonymous by Not applicable
  • 3256 Views
  • 8 replies
  • 0 kudos

Resolved! Paying monthly

Can i pay so much each week of my bill so I don't have to pay the full amount at the end of every month?

Anonymous by Not applicable
  • 1544 Views
  • 6 replies
  • 0 kudos

Resolved! Calling mobile while turned off

Hi, When I call my mobile when it is turned off I can hear ringing on the line. It rings about 8 times then appears to answer with silence for five seconds then the call ends. I have voicemail turned off in Tugo. I expected a message about the mobile...

Resolved! Canceling a contract

Hi, my contract is due to run out 30/6/2016 due to finding a much better deal, I will unfortunately be leaving o2. Due to not canceling the contract 30 days prior will I still be charged next months £28? Or will the contract cease to continue?

Anonymous by Not applicable
  • 1555 Views
  • 2 replies
  • 0 kudos

Resolved! Voicemail deactivate

How do I turn voicemail off on an iPhone SE ?I don't have tugo either

Anonymous by Not applicable
  • 1904 Views
  • 1 replies
  • 0 kudos