Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Tariff Help!

Hi, I am due an upgrade so thought I would get one now as O2 have the Disney+ offer. I have a Samsung Galaxy S20+ which I bought outright so am looking for a sim-only tariff. I found one that looked good, 100GB data, unlimited minutes & texts for £20...

Resolved! Apple watch

I put in a order for a Apple Watch series 5 before midnight for next day delivery but no email yet about dispatch, had all my contract terms through by email tho

Resolved! Bar on phone

I have a bar on my phone as I was unable to pay my bill due to being out of work because of coronavirus. I’ve tried phoning customer service but no help can’t get through to anyone. What can I do?

Resolved! Overdue bill disconnected during covid19 pandemic

Hi, during this corona virus pandemic I’ve tried relentlessly to get In touch With O2 to discuss my overdue bill which I wanted to delay until I receive money. I’ve called 5 times, messages state no one is available. I’ve emailed payments and mycare ...

Resolved! International call through work zoom

Hi I have just revived a text to advise I am being charged £122 for an international call. I have never made an international call so when checking the bill have realised it is due to a zoom work call which my phone connected me to! I cannot afford t...

My data spent

I am a new customer, cannot use my app for an week, cannot track how much data I used obviously cannot do nothing (my o2 app says -something went wrong)and I think I changed my mind about o2 and I would like to cancel in 14 days my plan, but I can’t ...

Resolved! Payment

Hi, I would like to postpone my payment date.

Resolved! How can%20I%20get%20a%20replacement%20sim%20%20during%20these%20times

I need a replacement SIM card O2 are in lock down. O2 only seem to respond by sending out billsAny ideas

new i phone

hi i need to upgrade to a new phone as my i phone needs constantly charging , im on sim only deal at the moment ive seen the new phone i want with new deal but my question is what happens to my sim only deal do i cancel it or is it automatically canc...

payments

im struggling to py my bill how can i get help

O2

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