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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 235921 Views
  • 2 replies
  • 2 kudos

Resolved! Scam

Hello everyone I’ve just had a text from random number. Saying I haven’t paid my bill! It’s scam you got through the steps and it’s asks for your details. Don’t do it

Leanne1 by • Level 1: Joiner
  • 528 Views
  • 2 replies
  • 1 kudos

How to change from monthly contract to pay as you go?

Is there a way to Cancel my current contract and switch to Pay as you go? Sadly can't get in touch with customer support at all. Will no longer be stayed in UK given the circumstances but will still require the phone number in case someone from UK wi...

Fudgel by • Level 1: Joiner
  • 633 Views
  • 4 replies
  • 0 kudos

Billing

hi I have recently upgraded my ohone when speaking to someone from o2 they said my monthly payment would be 46 pound month when I have looked at the bill there is now something called a device plan this was never mention to me when agreeing to the 46...

palmers by • Level 1: Joiner
  • 460 Views
  • 3 replies
  • 0 kudos

Trying to pay bill

Was sent a text saying service was cut off and to phone payment line to discuss payment. I have been trying to call to resolve this as it is only a month late and due to current situation due to coronavirus. How can I resolve if my network will not l...

Ev94 by • Level 1: Joiner
  • 418 Views
  • 2 replies
  • 0 kudos

Airtime bill

My contract is up on 5th April and I have paid it off. I need to cancel my airtime bill as I have taken out a new contract still on o2 but through carphone warehouse. I can’t get anyone on the online chats or over the phone. Is there another way I ca...

Kaytee by • Level 1: Joiner
  • 305 Views
  • 1 replies
  • 0 kudos

Spend cap

How can I increase my spend cap when I cannot get through on the telephone or on live chats. Been trying for over 24 hours

Apple Watch

I ordered an Apple Watch and it’s saying there reviewing my order they took 20 pounds out of my bank and haven’t got back to me

Stacey2 by • Level 1: Joiner
  • 327 Views
  • 2 replies
  • 0 kudos

Zoom app

Does anyone know if I dial into the zoom app for video conferencing it will be part of my unlimited minutes? Or is it classed as a premium number etc? I have been using it via wifi dial in but it lags quite a bit. Thank you

SammyD by • Level 1: Joiner
  • 1433 Views
  • 5 replies
  • 0 kudos
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