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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 235822 Views
  • 2 replies
  • 2 kudos

Upgrade

Hi, I have received a text today advising that I am now due to upgrade. But what I want to do is keep my current phone and move to a SIM only deal; how do I go about doing that? I've gone round and round in circles on the website, so I'm hoping someo...

Barbs_H by • Level 1: Joiner
  • 419 Views
  • 2 replies
  • 0 kudos

Claiming cashback through O2

I recently upgraded to a Huawei P30 Pro and part of the deal was the ability to claim up to £150 cashback on selected devices. I've received no paperwork or details on how to claim the cashback and wondered how I go about it? It was an upgrade done d...

Notice of enforcement

So I got a letter of enforcementDid I get this cuz I missed a payment or 2?I received letter yesterday but paid my overdue today so what will happen now?

Saz8406 by • Level 1: Joiner
  • 1295 Views
  • 6 replies
  • 0 kudos

google map navigation

Hi i have problem connect gps in my huawei phone. when i start the google map navigation after one minute gps disconnect

Piotr1 by • Level 1: Joiner
  • 595 Views
  • 2 replies
  • 0 kudos

Keep my number

I have just recieved my new phone and want to keep my number but when i fill out the form it fails and wont send

Mazzaf1 by • Level 1: Joiner
  • 745 Views
  • 7 replies
  • 0 kudos

Samsung S20 ultra

Finding it frustrating that we can't find out when O2 are going to receive new stock in or have they got stock when are we likely to receive are orders. Does anybody have any information on this and will the ear buds voucher still be valid

andyman69 by • Level 1: Joiner
  • 569 Views
  • 5 replies
  • 0 kudos

roaming messaging charges even though didnt message

HiI am in abroad currently. And not using O2 SIM but using local SIM. But every now and then for every 2 or 3 days I keep O2 SIM( by keeping data roaming OFF) in device and check for any missed calls. However I could notice roaming messages charges f...

Hi2 by • Level 1: Joiner
  • 1498 Views
  • 13 replies
  • 0 kudos

Talk to 02 either on phone or chat on line

I have tried most of the day to find out if I can have help with next months bill, I did pay this months today but its next month I'm worried about, due to off work with the Covid 19 and I dont want to be charged extra, it's a very worrying time.plea...

Kat2 by • Level 1: Joiner
  • 1157 Views
  • 7 replies
  • 0 kudos

Move number from one O2 contract to another O2 contract

Hello,I've recently opened a new contract with O2 (to get a new phone that I wanted at a good price.)I already have an existing contract with O2.I want to move my number from my current phone to the new phone, and cancel the existing contract. There ...

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