Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Changing tariff

Hey,My broadband is not working and engineers are unable to enter my household due to lockdown measures (completely understandable) so Im relying heavily on my mobile data to video call family living in Italy at the moment. Im using way more data tha...

Can't upgrade verification code limit reached

OK I tried upgrading online as I cannot get hold of customer service and I can't go in store but I am not receiving verification code to place my order it has now cone up verication code limit reached what do I need to to to fix this?

Text message phishing

Hi, I'm a bit concerned by a text message I recieved supposedly from O2, saying that my latest bill couldn't be processed. I know now this is a scam, however I stupidly clicked the link, filled in my username and password but thankfully stopped mysel...

Order accepted or not?

Hi guys.Just ordered the New iPhone 11 pro.I've never dealt with o2 before personally so unsure on there order process.I made the order everything went fine, they have taken £30 cost out of my bank straight after the order was made.I have received em...

moving from another network

i have noticed o2 is ofering 100gb for £20, an my question is if i was to transfere from another network to o2 woul i be able to get this offer?

Insurance

Hi I’m trying to contact 02 to purchase insurance for my phone I upgraded to a few days ago they’re accepting no calls and can’t contact them online either. Is there any other way?

When will my number port?

HiI moved to O2 a week ago. How do I find out when my number will port across ? [Edit: topic title clarified]

My name is wrong

How can I get I'm hold of any1 on here

Resolved! Sim only plan

Hi. I’m currently on an O2 sim only unlimited 12M contract. It says I can upgrade today. Iv only been on the contract since November 2019 when I paid off my IPhone. I am looking to upgrade to a new phone. Will I have to pay off the rest of the sim co...

Why can’t I buy a data bolt on

I have tried for two days to buy more data for my pay monthly without success and for 2 days I have attempted to contact o2 on telephone to rectify issue with calls constantly disconnected

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