Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Keep Number

Hi,I ordered a new Samsung S8 last night from an online supplier (have previously bought my phones from O2 have a S6 now). I am staying with O2 as provider and have received an email giving me details of plan and quoting the last few numbers of presu...

Anonymous by Not applicable
  • 1 replies
  • 1 kudos

Resolved! Data usage in previous periods

Does anyone know how to view my data usage in historical billing periods? I can see that minutes usage is shown, but not data.

Anonymous by Not applicable
  • 5 replies
  • 0 kudos

Resolved! O2 Classic PAYG SIM

Hello,I'm a very infrequent phone user and have been on a cheap Talkmobile PAYG tariff for several years. However they are stopping this service at the end of August so I am being forced to find another PAYG without monthly top ups.So far I've only b...

Titanium by Level 2: Apprentice
  • 6 replies
  • 0 kudos

Resolved! Device plan

On my, MYO2 is says my device plan is settled and I am still paying my airtime bill, can anyone clarify what this means, have I paid off the phone? and can i now cancel my contract or is that not right,Thanks

Anonymous by Not applicable
  • 14 replies
  • 1 kudos

cannot auto top up

Following the loss and stopping of my cards earlier this year auto top up is no longer available to me. The screen says 'Sorry, you can’t access auto top-up at the moment'. I have tried to resolve this many times and despite promises of action I am s...

Anonymous by Not applicable
  • 11 replies
  • 0 kudos

Returning an upgrade help

I recently upgraded my o2 contract (late last week) and I was on a 'free early upgrade' plan if I moved to o2 refresh (original contract was from carphone warehouse). I upgraded online on and chose to pick the phone up from my local store us...

Anonymous by Not applicable
  • 15 replies
  • 0 kudos

Resolved! Upfront fee

Hi can someone tell me if I have to pay a upfront fee if I'm upgrading please.

Anonymous by Not applicable
  • 9 replies
  • 0 kudos


I am due an upgrade according to my contract conditions, however, due to a late payment on my account (we had fraudulent activity on our bank account) o2 systems have automatically reset my upgrade date until December. During the month of my late pay...

Anonymous by Not applicable
  • 2 replies
  • 0 kudos

Resolved! Changing bundle - pay as you go

Hello,I use pay as you go sim and I had 1 gb bundle. I change it for 20GB. If I top up my phone automatically will I get 20 gb? Because I got a message that tariff will be started at september. I don't want to wait that long time for it.

Anonymous by Not applicable
  • 2 replies
  • 0 kudos