Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 277829 Views
  • 2 replies
  • 2 kudos

Order processing

Placed a order for a SIM only deal on 1st April. 13 days later still no SIM card and ZERO updates or communication from O2?Are they usually this poor?I signed up to Vodaphone and had the SIM within 3 days and was live on day 5 which also included por...

Jayrocca by Level 1: Joiner
  • 825 Views
  • 3 replies
  • 0 kudos

Resolved! Google play

I used to be able to pay for subscriptions on O2 via Google play. Is that to do with spend cap? Or how do I get this set up again?

Duke by Level 1: Joiner
  • 1221 Views
  • 5 replies
  • 0 kudos

Moorcroft Debt Recovery

I have been sent a debt recovery letter from Moorcroft Debt Recovery but I've literally just paid my latest bill in full. I've tried contacting O2 but can't get to speak to anyone. Moorcroft have added an admin charge of £6.71 to the £54.62 I suppose...

Phil22 by Level 1: Joiner
  • 5405 Views
  • 4 replies
  • 0 kudos

Upfront cost

Hi I tried getting a new contract phone I played the upfront cost but I was declined due to low credit score will I get my upfront payment back

Chris11 by Level 1: Joiner
  • 606 Views
  • 1 replies
  • 0 kudos

Sim delivery 5+days?

Hi thereI ordered a new SIM on 15th and it’s still not been delivered. Order status on MyO2 says “Complete”...can you please clarify what that means? Also the reference number is have to track where the SIM is is not working on the Royal Mail website...

CattyMac by Level 1: Joiner
  • 329 Views
  • 1 replies
  • 0 kudos

Resolved! Fraudulent Email

I received an e-mail yesterday, purporting to be from o2, saying something about having used 50% of my allowance. I opened the e-mail on my phone and deciced to wait till I could read and deal with it on my laptop. When I looked for it on my laptop t...

PAC Code

I have text PAC to 65075 and received a message back saying they don't understand my enquiry.I have called 202 but then got cut off.Live chat said it was busy.How can I obtain a PAC code?Thanks

cswain49 by Level 1: Joiner
  • 1047 Views
  • 5 replies
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Resolved! Billed twice

Hi, i tried to pay my device plan off this morning via paypal on the website however it said it needed to confirm my identity so i left the website and did it on my phone through the O2 app. I didn't use paypal on the O2 app but entered my card detai...

GaryL66 by Level 1: Joiner
  • 851 Views
  • 4 replies
  • 0 kudos

Upgrade/credit on my current account

I’m on a sim only plan and received some credit recently for poor service on my bill (meaning I haven’t had to pay my recent monthly bill as O2 credited me account). I would like to upgrade my sim only plan as I need more data. Do I still get to keep...

TK by Level 1: Joiner
  • 1076 Views
  • 7 replies
  • 0 kudos

Free wireless earbuds help please

I've just renewed my contract for a Huawei phone who are running a free wireless headphone promotion, trouble is i need an invoice or receipt, which i haven't been sent, i can't call o2 as its urgent calls only, and can't see any live chat or email o...

Grant3 by Level 1: Joiner
  • 648 Views
  • 3 replies
  • 0 kudos