Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Billing inquiries

I want to see if I can stop my bill for a few months due to being laid off work because of corona

How can I swap my sim when my old sim is not working?

My sim stopped working on Thursday for no reason. Nightmare getting to talk to someone, but eventually got through to a lovely lady in retentions who ordered me one. She told me online swap my sim is not working but to text to 20220. I asked her if I...

Change or cancel recent order

I made an order for a ipad yesterday but wish to either change the ipad an contract or cancel an then re order with the correct one.Live chat is down, I can't get through to anyone on the phone, shops are closed and Facebook team are only dealing wit...

Hotspot not working since switching phone

Since switching from a Samsung Galaxy Note 10+ to an iPhone 11, my hotspot hasn’t been working. This hasn’t really bothered me that much but I’ve just moved to a new flat and the WiFi isn’t set up, so I need the hotspot to work.

Broken phone

Hoping someone can help me. I have broken my phone but still on my contract in till September 2021. I am happy to pay off the remainder of the money and any additional charges to get a new phone but will I still have to pay my airtime bill up to Sept...

I upgraded my contract phone and put my old sim I to my new phone.

I have had the old sim in my new phone and it still says emergency calls only but I get a network when I put it back in the old phone e. I cant getthroughtocustomer services. What shall I do? Thanks

Resolved! Changing Tarrif

Hi, sorry if this is the wrong place to ask/really easy answer, I feel like I am being very dense at the moment.Basically I was looking to change my sim only Tarrif and saw some deals on the main o2 page. The £15 a month, 20GB data & unlimited texts ...

Broken Phone How do I get a replacement?

I've dropped my phone, the screen has cracked and it won't even turn on, phone is dead and I need a replacement asap. I have tried phoning O2 but can't get through.

O2 Application

On Thursday I bought a pay monthly phone. Since I don't have credit score, O2 asked me to pay a deposit - fine for me. So I had the first phone payment + deposit charged in my bank account. I also got an email "We've received your order. You're all s...

Resolved! Internet access

HiI want to restrict which Internet sites can be accessed on the phone I have a contract with for my son. Can't seem to find any 02 contact details. Can anyone help please or advise if this is something I can do?

O2

Forum Posts