Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 231805 Views
  • 2 replies
  • 2 kudos

Resolved! pocket hotspot

My new pocket hotspot arrived in Saturday. When I turn it on the signal icon is green (after the initial activation lights) but within 1min it turns red. I've tried using it in as many different places as I can but it's the same every Time. We have 3...

AmberW by Level 1: Joiner
  • 1217 Views
  • 7 replies
  • 0 kudos

Student discount

I’m struggling to add my 20% UNiDAYS discount into my monthly airtime.

Taylor14 by Level 1: Joiner
  • 919 Views
  • 2 replies
  • 0 kudos

Closed Account Bills

Hi all, I've got a number that is now inactive and the number is no longer showing on my account so I can't access the bill. Called customer services and the phone was put down on me by the phone system due to the coronavirus-caused down-scaling of t...

riggersss by Level 1: Joiner
  • 941 Views
  • 2 replies
  • 0 kudos

Return accessory

I would like to return an accessory, how would I go about it? It states I have 14 days to do this but have been given no instructions as to where to post it.

Wendy3 by Level 1: Joiner
  • 715 Views
  • 3 replies
  • 0 kudos

Monthly to sim only

I want to go from monthly to sim only and keep my number how do you do it online because phone lines are busy

Hayley3 by Level 1: Joiner
  • 1351 Views
  • 9 replies
  • 0 kudos

call barring issues

I have a Samsung S8, within the last 3 days, I cant make any out going calls from my mobile. I get a masseage saying Call Barring is switched on. I have trued the 2 codes I know of "0000" and "1234", but still resolve. I have even done rest on my pho...

cbsoupy by Level 1: Joiner
  • 987 Views
  • 2 replies
  • 0 kudos

Not picking up data

After my phone got stolen we disabled that SIM card and ordered a new SIM card from o2 to use in my old iPhone 7 Plus. Ever since I have been able to pick up signal and text perfectly, but no matter where I go my phone will not pick up any mobile dat...

Hollie5 by Level 1: Joiner
  • 387 Views
  • 2 replies
  • 0 kudos

Pay monthly sim wont register on network

I lost my phone ,,& got new 1 & new sim 2weeks ago from 02 shop its pay monthly since then ,I waited 24hrs,2 activate, but nuthink still 2day I'm paying £31 a month 4 nothink I can not receive txt call anything so cant even speak 2 no1 plez help