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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
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  • 2 replies
  • 2 kudos

Resolved! My SIM card won’t work in another unlocked phone?

Hi, I’ve recently bought an unlocked iPhone 8 Plus as my currently phone is faulty. When changing my sim over to the new phone it doesn’t seem to be working? I’m on a pay monthly sim only?My partner tried his Vodafone sim and another Giffgaff sim in ...

Rs5 by • Level 1: Joiner
  • 3464 Views
  • 8 replies
  • 0 kudos

Resolved! Upgrade - Sim 1 not provisioned

Good Morning, Apologies if this is not the correct place to put this, I've just received a shiny new phone, put in the new sim card and have tried to do a sim swap by text (necessary because my current sim doesn't support 5G), however, this text won'...

Monthly D/D Payment

I need an answer why only £6.00 has been taken from my Direct Debit Account for April 2020 only, when I think? I should be paying £16.43. Need an answer please.

Curious by • Level 1: Joiner
  • 523 Views
  • 2 replies
  • 0 kudos

Placing an order

Is anyone else having problems trying to purchase an item online

Jem by • Level 1: Joiner
  • 649 Views
  • 4 replies
  • 0 kudos

Unable to download PDF of bill

Hi, I have been trying to download a PDF of my bill from the website but keep getting an error saying Invalid PDF structure. I have tried to download from different web browsers and different devices but always get the same error.

Chefpaddy by • Level 1: Joiner
  • 621 Views
  • 3 replies
  • 0 kudos

Resolved! DATA Carry over

Hi,I have received a text to say I’ve used all my data this month, on a 30GB package Pay Monthly. I used 18 GB last month, does that mean I get the extra 12gb from last month as a carry over? Can’t see it anywhere so don’t want to keep using data if ...

Coopj041 by • Level 1: Joiner
  • 640 Views
  • 3 replies
  • 0 kudos

Resolved! Contract

Does anyone know how I can get a copy of my contract? I wasn't sent one when I took out my most recent contract last week just an email to say my tariff has been changed with o2..Can anyone enlighten me?

Evie by • Level 1: Joiner
  • 1891 Views
  • 6 replies
  • 0 kudos

Payment holiday

Please can someone advice if I can get a payment holiday and if so how I go about getting it?

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