Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

O2 Application

On Thursday I bought a pay monthly phone. Since I don't have credit score, O2 asked me to pay a deposit - fine for me. So I had the first phone payment + deposit charged in my bank account. I also got an email "We've received your order. You're all s...

Resolved! Internet access

HiI want to restrict which Internet sites can be accessed on the phone I have a contract with for my son. Can't seem to find any 02 contact details. Can anyone help please or advise if this is something I can do?

Upgrade query re: Huawei freebud offer

HiI need to upgrade as my phone is on its last legs and I'm really interested in the Hiawei P30 or P30 pro. Both have offers on for the freebuds and the pro has an offer on for a band 4 but before putting the order through I need to know how it works...

Delivery

So dhl are delivering my phone and it says on their website when I go to track my order that the item has been collected. That was on Friday, so is it likely my phone will arrive tomorrow even though there have been no further updates?

Credit agreement

Is anyone aware how to do the online signature of the credit agreement for an upgraded phone contract.

Postive Balance after contract has finished

Hello Just wondering if anyone can help, pretty simple issue, my contract expired on the 20th May last month, I have a positive balance which needs refunding back to me. I would normally use live chat for any queries but its not available, I can see ...

Phone Not Allowed

Upgraded my phone put old sim in on network settings it says “phone not allowed” put in new sim after sim swap and it still says “phone not allowed” any idea how to sort this problem out

Data gone and promotion not showing

I am currently on a 20 pound tarriff which I top up every month on 23rd and get an extra 50gb(2 month into this 3month promotion)i had 30gb wiped from my phone! This made me run out of data on the advice of 02 i added a small bolt on with the promise...

Trying to pay final bill

Hi, I recently ported my number out of O2 not realising I had a final bill, which i've since cancelled my Direct Debit. I've had numereous emails and texts telling me I need to pay and now a letter threatening taking action against my Credit Score. I...

Customer Services Email

I am getting FEDUP with the stupid silicon brain that is behind 202; can't understand what I want. All I know is AI is not going to take over the world ! I have been double billed by O2 on accessories when upgrading, but I can't find a way to complai...

O2

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