Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Sim swap and keeping old number

I was due to upgrade and decided to move to a sim only deal but wanted to keep my old number. however upon receiving the sim and doing swap sim my old sim died new sim entered but it is trying to get me to use the new phone number. I have even filled...

Refund of overcharged bill

Hi , I did. See somewhere that 02 was not going to charge extra as in 02 text or data for last month , the starting of lockdown . I have been charged a lot but I cannot speak to anyone

Click and collect order

Hi I got a notification my click and collect order was ready in store the day before the shop closed due to COVID so had no opportunity to collect It. I then received an email saying I if I didn’t collect my order would be cancelled. I checked the in...

So how to get help

I have a bill query - but apparently only meant to speak to O2 for upgrades and cancellations. So who am I meant to speak to about a hike in my bill!My bill has been 56.37 a month every month.Added the for subscription to Disney 5.99 a month, but the...

Resolved! Do we get to keep our old phone when we upgrade?

My wife and I can now upgrade our CPW contracts if we want to on the O2 upgrade via the My O2 app, but it doesn't seem to state if we keep our current handsets or if we have to give them up to O2 as part of the deal..Could anyone confirm either way p...

O2 Tablets

Hey Are O2 pay monthly iPads locked to me in the sense of my mobile etc? I see they come with Data, but if I want to gift it to my wife as a present, can I order one and set up monthly plan linked to my O2 account but she use it with her iCloud etc. ...

Extra charge for premium service

Good afternoon,I have problem with extra charges for premium service from 66299 number. I blocked this number, so i not recive any more messages or phone calls but they still charge me. Can you stop meaking phone call and messages from this number?

Does O2 Price Match?

I've been an O2 customer for many years. But the last few years I have opted to upgrade through Carphone Warehouse because I could get a plan over 24 months for the same monthly price O2.co.uk want to charge me over 36 months. Now O2 no longer deal w...

Nano sim

I am upgrading but will need a nano sim. How will I transfer data from old phone?

Tariff charge higher than what my contract says

So my tariff charge is almost £10 more than what my contract says on paper. Why? I've checked if there was any unexpected charges or anything, and there is none. So why is it almost £10 more?

O2

Forum Posts