Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

why am 1 getting charged for emojis 54p and 46p

I have recently been in hospital for eight day in isolation.Luckly i had my phone with me which helped keep my spirits up.Due to illness i used emojis and some pictures to make it easy to replyo2 have charged me £24 extra on my monthly bill Looking a...

Phone broken and can't upgrade or speak to O2 customer services

Hi, It's bizarre that I'm having to post this query here but there seems to be no way of getting in touch with O2 customer services as all they have is blocked helplines. It looks like there's no email or online chat at all?? I broke my phone last ni...

Payment

I have had my services restricted as I can’t afford my bill. Could these please be lifted until next Wednesday when I will be able to pay.xxxxx xxxxxxxxxxxxxxx [mod edit: please do not post personal information such as phone numbers on the public boa...

Phone bills

Hi, I am deaf so I supposed to pay £20 a monthly so why charged me extra £0.54p? I'm agree with £20 a month only. By any chance can you change back to £20.00 please? Not £20.54 ...

Family Plan

How do i set up a family plan as another member in the same household would like a phone contract but i don't know how to set it up any answers or ideas?

Scam Txt from O2

Please be aware of a txt message from 07881742345 advising that O2 were unable to process your latest bill and wanting you to click on a link to update your payment

iPhone WiFi Calling Won’t Enable

My wife’s iPhone 7 will not enable on WiFi calling. I’ve been through the same loop with O2 at least 6 times and have visited their local store, all to no avail. It’s really frustrating as we have no O2 mobile signal at home and my wife is not gettin...

Activate replacement sim

I need to activate my sim I can’t message as I lost my old sim and the online service is down

Cant contact anyone about a late payment

Due to the current covid situation I wont be able to pay this month's bill. I have read all the details that say I can defer a payment but I cannot find any to contact o2 regarding this. I need my phone to contact family who are vulnerable to help ou...

Resolved! How to get my phone reconnected?

My phone was disconnected because I hadn't paid my bill, I know this is wrong of me but after being out of work I had to prioitise food and rent first. I chatted to an online advisor as I want to pay my bill tonight (just after midnight) when my mone...

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