Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Phone cut off after agreeing new payment plan

Had a text from O2 yesterday to re arrange my payments as I can't afford this months bill due to work downturn. Agreed extra over next 2 months. Phones now cut off, can't contact anyone from O2. Absolutely ridiculous

Transfer of ownership

Hi all, could do with some advice with this one if poss? Can't get through to 02. basically my o2 contract is about to expire but I would like to transfer my number over to my wife's o2 contract that still active until Sept 20, so she can get a new p...

Number hasn't changed

Hi , I took out a new O2 contract but wanted to keep my old O2 PAYG number I filled the forms in and was told the number would swap on the 14th however this didn't happen I have since resubmitted the form to get a error message both times and cannot ...

Replacement sim

I got my new sim after replacing lost one but it has no connection and theswap sim link is notcurrently working

end sim only contract

My sim only contract is up on the 20th of next month. have been in circles on My o2 trying to find the cancel contract with no avail Any help would be much appreciated

recently upgraded

I recently upgraded and when I log in to my O2 it looks like I am being charged twice for airtime - 0nce for the number I kept and again for the new sim that was sent with the new phone - how do I go about getting a refund

Missing Order & Can’t Get Help

Ordered an Apple Watch on Pay Monthly. I’m already a pay monthly customer and this was 1 week ago. Website stated next working day delivery (as it was a Saturday the next slot was tuesday)... I paid an upfront fee and got a confirmation email with or...

Number not recognized after cancelled transfer

Good Evening I have a problem with my o2 number so I need to ask for your help asap. Few days ago I sent request to Vodafone for transfer my number from o2 to Vodafone. My o2 number is xxxxxxxxxx and I used PAC code xxxxxxxxxx after this request I ch...

Over charge on bill

I have checked my latest bill and I am going to be charged twice for insurance. My airtime bill last month was £18.60, the next one is about to be over £44, I’ve checked my account and I am being charged twice for insurance. Sort this out please!

My latest bill

I've been trying to contact 02 for several weeks now and cant get through to anyone I have tried phoning different numbers I've tried live chat I've tried email I also tried messaging on twitter still no help my services were restricted on the 7 th o...

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