Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Help On Upgrade

Hi,just tried to upgrade my mobile phone with David via the telephone, everything went through but when i click on the link i get this message (You Can't Use This Service or Your Code limit Has Been Reached) i'm currently without a phone as my phone ...

How to change bill date?

I need to change my bill date but won't let me ring up to do so? I need it changed before the 1st? What is the best way to do this please?

Activate SIM

I am a new O2 customer and have just received my new SIM card. The on-line activation service is not working at the moment. As I am unable to text SWAP to 20220, because the SIM needs to be activated, presumably I need to do this from my existing net...

Sim SWAP

hi, just wondering how long does it normally take to have new sim activated, I went through the process , of swapping the sim from a PAYG to monthly, but still waiting for old sim to stop working, so I can replace it with the new one. I started this ...

No signal / boostbox

I am moving to a new house and have just found that I get no signal inside the property I believe this is because the walls are so thick, this means I get no phone calls or text messages.I have read that you can get a boostbox that can solve this pro...

Postponing a payment

Hi there - my payment is overdue but I won’t have money until the end of the month - how can I postpone my payment so you don’t stop my outgoing calls and data? I have no WiFi at home and I use my mobile data - I really can’t lose that during quarant...

Resolved! Upgrade error - cant get help via customer service

Tried to upgrade online yesterday as phone has stopped working and i get right to the end and when i click to place my order (after processing payment) then it says there is an error and try again (which doesn't work) and to contact via the phone ( c...

Billing

I recently signed up to O2 online and in the process, it stated payments accepted were Visa, Mastercard, American Express, Paypal and Apple pay, yet not of these links worked. Eventually, as I continued it asked for direct debit instructions of which...

Duplicated direct debit payment

I can see from my bank account that I have been billed twice today by direct debit, £14.52 (the correct amount) and £14.50 (no idea why). I am not in arrears and have no unpaid bills. As there is no instant chat and understandly skeleton staff mannin...

Resolved! Did I get accepted?

So I placed an order yesterday around 2pm, I've had no update so far! I went through to buy an iPhone XR and came across the page saying I need to put a £275 additional deposit down due to my credit score. I paid this, plus the upfront cost and recie...

O2

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