Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Network issues

Had network issues since I have joined this contract. First a mast was down for months now issues with calls when the mast is fixed, issues with text messages coming on time. Lots of issues. Would like this fixed or this contract terminated asap!

Why can't I checkout my upgrade?

Wonder if anyone can help me... My current contract runs out tomorrow. I'm looking to switch from my current plan to a SIM Only deal but when I select to keep my number it redirects me back to my basket and round in a loop. How can I complete checkou...

Payment method

I’m becoming very exhausted and Disappointed by your incompetence to send me a secure link to make payment and respond to my enquiries appropriately.You have cut off my service and cannot call you to make payment over the phone. IThis is absolutely r...

Joined from EE how to transfer number

I’ve signed up for the £10 a month pay monthly sim. I was asked to enter the PAC code when I ordered my sim. It’s come and I’ve activated the sim but it has my new number on the new sim, will my old number transfer soon or do I have to do something e...

The phone number is incorrect on my profile

Im a new customer... my phone number on the profile doesnt match my actual number. When i want to change it.. it texts the incorrect number as proof of identity

2 phone contract

Just wondering how do i get around getting 2 phones on contract at once, like a shared plan or as such as previously someone has 2 phones on on contract?

Refresh

Hi, I'm on a refresh contract, and the airtime is discounted through friends and family deal. I have 2 months left in the device, if I pay this off does the airtime automatically go back to full price? If not how long will it stayed on the reduced pa...

New contract - undelivered handset

Hi, new contract agreed 15th April. Order says complete on my O2, phone should have arrived 16th. no phone delivery. DHL website Says“We’re sorry but the delivery of your consignment has been delayed. Please contact your sender for further informatio...

Resolved! I’ve been cut off after trying to contact o2 for weeks

My phone has been cut off from incoming and outgoing services, I have no way of contacting o2 I’ve been trying for the last 2 weeks. I’ve had a email from mycare saying to email them or pay so I emailed them which sent back a automated email to say t...

iPad help please

Hi all, ive just set up my new iPad, and all is good apart from it's doesn't know the data number so can't receive sms directly. When I go into settings and about, it says 'mobile data number unknown' what do I need to do? thanks

O2

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