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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237802 Views
  • 2 replies
  • 2 kudos

eSim

Hello....Can anyone shed any light on the following,1. Can an iPhone XS be connected with an eSim and have a watch also connected to it?2. Is it an easy process to go from a standard sim to eSim and again is it an easy process to switch back if neede...

Greg187 by • Level 1: Joiner
  • 420 Views
  • 1 replies
  • 0 kudos

Resolved! Discount not showing on new tarrif

Hi all. I took advantage of an offer to upgrade my sim only to 1 year, 15 GB data unlimited calls & texts for £20 p/m (on offer until Oct 4th, usually £35 p/m). However on MyO2 the tarrif says £35. Any ideas?

Anonymous by • Not applicable
  • 3111 Views
  • 6 replies
  • 0 kudos

Friends and Family Code

I have had a friends and family discount for a number of years and am now looking to upgrade to a new phone. Can I transfer the code with me to a new tariff?Thanks

Rachg53 by • Level 1: Joiner
  • 521 Views
  • 2 replies
  • 0 kudos

Resolved! number not ported over

I was told that my number would be ported over to my o2 phone by 6pm today but this has not happened. Cant get through on 202 and live chat is busy. Does this now mean it wont happen until at least monday?

Peterb by • Level 1: Joiner
  • 1577 Views
  • 4 replies
  • 0 kudos

keeping old number

i had an iphone 6 pay as you go and just bought an iphone 11 monthly, but it comes with a new number, i want to keep my old number but it won’t let me on the “keep my number” due to a pac code but i’ve always been o2 and i’m not switching to another ...

Resolved! stolen phone

has anyone got a phone number number for o2 other than the one 03448090202 as i keep ringing and after all the checks it say sorry cant help you today im trying to give them a crime number and get the emi for the police many thanks stewart

stewart2 by • Level 1: Joiner
  • 663 Views
  • 4 replies
  • 0 kudos

Restricted service

Paid my phone bill weeks ago, phone had been restricted and was unable to make calls send texts or receive any and yet my phone is still restricted and allows emergency calls only.. Although even this doesn't work as I needed to call an ambulance and...

Bills2 by • Level 1: Joiner
  • 712 Views
  • 2 replies
  • 0 kudos

Unable to download the app

I have 2 pay monthly mobiles but only one is showing in My O2 account. Therefore the number that ismissing is unable to download the app or check its usage. Unable to contact o2 directly so not sure what to do.

Kat20 by • Level 1: Joiner
  • 367 Views
  • 1 replies
  • 0 kudos

Unpaid bill

Hi I have lost my job due to covid-19, i couldn't pay my bill and my phone has been cut off I can't make important phone calls to order prescription phone universal credit etc , I also have an underlining health problems and live alone , I risk my he...

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