Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Non delivery

I ordered an iPad as an upgrade last Friday, lll going well would be delivered for click and collect on Monday. on Sunday evening I checked tracking and UK mail stated they had returned to sender, yet still said due for delivery on the Monday.got in ...

Resolved! Bluelight card

I purchased my phone in o2 shop, they said go to o2.open.com and enter a code upload work email to get discount on my airtime but really struggling to find this site

Resolved! Text delivery

I have a very poor signal at home and , following O2’s decision to stop supporting the TU app, I bought a new phone, Samsung Galaxy S8, to take advantage of the WiFi calling.I have since found that I can make and receive phone calls but I have had di...

Resolved! 02 Are Trash

I have had my phone stolen by the police I need a new 1 sent out and there is no way of contacting 02 threw the chat THEY ARE USELESS. NO HELP WHAT SO EVER. I AM Not Happy. I Have a been a paying my bill for over 3 months and not used my phone 1se

Resolved! Account terminated, overdue payment, cannot log in to pay, live chat link broken

So we terminated our O2 account on 1 August 2019 since we moved abroad. Since then, we're getting payment reminders asking to log in and pay. We cannot log in as logging in requires an SMS code, which we cannot get (remember, O2 account terminated). ...

Resolved! Promise to pay

I want to pay my bill on Friday but have my restrictions lifted just till Friday

Signal boost

Hi, my problem is lack of signal in my home. I've been ill for 7 months,I've got heart problems, psoriatic arthritis and fibromyalgia plus others so I'm at home 99% of the time. After speaking to O2 a number of times with no results I bought an O2 bo...

Resolved! Tablet and contract

I have a sim only for my phone as paid my phone off. Can I use the this sim for 2 devices so I don’t need to get another sim contract. 20gb is more then enough for 2 devices.

Resolved! Speed

Hi, for the 100GB 18 month Pay Monthly SIM only plan, could someone please confirm what the data speeds are with regards to fair use? I came across this document linked on the Fair Use Policy pages: https://www.o2.co.uk/sites/default/files/2017-07/tr...

Resolved! End of Contract

Hi, my contract is ending at the beginning of January and my last bill has just come through. I plan on switching network and understand I just need to request a PAC code to do this. My question is now that I have received my last bill, if I request ...

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