Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Billing scam

I received a text message from 07917239648 O2:We were unable to process your latest bill. In order to avoid fees, please update your payment information via: [mod edit: removed to ensure safety]I clicked the link on my iPhone but didn’t enter any inf...

Does Disney+ £2 discount not apply with O2 Open discount?

Hey, I have an O2 Open discount applied to my monthly airtime bill,I also have subscribed with O2 for Disney+ and thought i would recieve another £2 discount on my airtime bill yet this is not showing up on my discount section in my bill breakdown. D...

Resolved! Bill payment

Hello I just gotten a text from O2 that I need to fix my payment details otherwise I will be charged extra fees. Now, I don't quite understand it as it was never an issue and upon checking again my details are still the same. I'm wondering though it ...

Refund on old account

How long does it take to get my refund from my final billSpoke to customer service and they said would be credited to my new account

Resolved! Data Bolt On + Tariff Change

I have just purchased a data bolt on. If I now decide to change my tariff, will any data that I do not use be rolled over as is normal in spite of the tariff change?

Resolved! New contract

Hi, My contract is up and I want to move to one of the promotional ones on the web site. However, that specific contract is not available within my MyO2 options. Previous experience has taught me that if I purchase on the website and add to my basket...

How do I cancel my contract (it has just rolled over) so I can switch networks?

I'm switching to a SIM only contract with another provider. I've requested a PAC code from O2 and given this to the new network. Is that all I need to do? It says not to call unless urgent due to Covid so feel a bit lost. Thanks

O2 refresh airtime variation with different phone cost

Hi, I’ve recently been looking to upgrade to the iPhone 11, when I look at the costing for this on refresh, for the 64gb model it comes in at £20.37 for the phone and £30 for the airtime monthly over 36 months, however I was looking at the 128gb mode...

how do I know if wifi calling is working

Hi I have Wifi calling set up on my account and on my phone. How do I know that is is working? My friend has it and he gets an icon at the top of his phone when he is connected to wifi. I have never seen an icon on my phone come up. should this happe...

Duplicate charges for sending picture messages

Hi I was wondering if someone could help me out. Earlier this month I sent 3 picture messages (in the form of MMS) to someone, but have just logged in to check my bill and I am due to be charged for 22 picture messages on that day. IU have checked th...

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