Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Taunton, TA2 slow 2G 3G 4G network congested + calls dropping

From November 2019 until now, April 2020, I have experienced constant significant reduced service in Taunton, Somerset. Service problems experienced:4G - 0.5mb average speed3G - 0.5mb average speedCalls - I rarely use calls but in some instances they...

Upgrade

so I wanted to pay off my device and change to a sim only plan, put my PayPal details in when checking out and nothing has happened. It shows in my PayPal the money has gone out but no confirmation of the switch or anything? Any help please

Resolved! Latest Bill Higher Than Expected

Just got my latest bill through. No added charges for calls or MMS messages or anything like that, but my monthly bill is now a little bit higher than previous. Did we get notice that this would be happening? I don't remember receiving anything?

Extra Payment from my account

HI,This time last year i got a new phone on contract. Now i have only noticed there was 3 payments being taken from my account every month for the last year. From my account you can see i'm paying my airtime bill £23 usually and the device plan is £1...

No signal at new address - Cancel sim plan and keep device plan

I have just spoken with someone from Customer Servies on 202 as i moved into a new house recently and have not been able to get signal other than in one location in my house. The only way i can get good consistent signal is to leave my hosue, but wit...

Resolved! Adjustment wrongly charged and no way to contact O2 during COVID-19

I've been charged an 'adjustment' of £17 ish (plus tax) on my bill. I have no idea what this could be for - there have been no changes to my account since last July. I haven't done anything that could account for this charge. I cannot get through to ...

Getting a second contract

I have a pay monthly phone contract. I want to add a pay Monthly contract for a tablet to the same account. Is this possible? If so how do I do it?

Contract due to end

My pay monthly contract is due to end. If I do nothing and want to keep using my current phone what happens to my airtime?

How do I get a replacement SIM card?

Local store CWMBRAN is closed (atleast not anwering the phone), called the 0344 809 0202 and apparently (menu options) an upgrade is "urgent" but getting a replacment SIM is not? How can I can replacment SIM card as mine is not working? I know the SI...

NOT HAPPY!!

So about a week ago or so I rang 02 and finally got through after being on hold for at least an hour or so.. Told the lady on other end was having problem with late payment due to this Covid-19 and she assured me that all customers have been given to...

O2

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