Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Billing

I recently signed up to O2 online and in the process, it stated payments accepted were Visa, Mastercard, American Express, Paypal and Apple pay, yet not of these links worked. Eventually, as I continued it asked for direct debit instructions of which...

Duplicated direct debit payment

I can see from my bank account that I have been billed twice today by direct debit, £14.52 (the correct amount) and £14.50 (no idea why). I am not in arrears and have no unpaid bills. As there is no instant chat and understandly skeleton staff mannin...

Resolved! Did I get accepted?

So I placed an order yesterday around 2pm, I've had no update so far! I went through to buy an iPhone XR and came across the page saying I need to put a £275 additional deposit down due to my credit score. I paid this, plus the upfront cost and recie...

Resolved! Unlimited data plan

Is there a speed limit, after use of a certain amount of GB, on an unlimted monthly plan?

NSH staff 25% discount

I got new refresh contact but my NHS discount when it apply I can forward any proof or I'd documents thanks.Stay safe

Ordered a sim today

Hi guysI ordered a sim pay monthly today and there was a page that confirmed that my order was successful. I somehow lost that page and when I login to my account I can't find anything about the order. I also checked my emails and didn't find anythin...

Payment

I took out a contract at the end of March 21st, and requested a pac code from old provider. Had to do it twice cz it went wrong. All was ok around 26th March up until 2nd April. My number had been ported back to my old network. Long story short, sort...

Upgrade order issue

HiI understand these are trying times. I really do.Yesterday afternoon I made an upgrade order and paid off £105 from my current device.MyO2 said S20 plus 5g was in stock and Next day delivery if ordered before 12pm.Had all the emails for the order a...

Resolved! Changing to sim only contract and keep number

My partner is currently an O2 customer and has come to the end of his contract and is happy with his phone. Therefore he is looking at a sim only contract with O2 how does he go about keeping his current telephone number.

Resolved! nano sim

My phone hasnt been working properly so a family member has given me a phone to use but unfortunately my sim doesn't fit. Can i get a replacement nano sim for my pay monthly account?

O2

Forum Posts