Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

transformation of my nano sim into e sim

hi can anyone indicate how you transform my nano sim into eSim? I am currently in another country and I cannot go to an o2 shop physically ... thank you all for any response

Call Log

I would like to view my call logs. Both incoming and outgoing. I need it to prove something at work. Obviously the call logs on the device can be manipulated so I need proper verifed O2 document.

O2 Open - work email

Hi - does anyone know if there's a way to resolve O2 open not accepting my work email?I'm trying to sign up but it keeps telling me that I need to enter my work email, which I'm doing. I'm not sure why it's doing this but it may be that my work email...

5g in bradford is terribly slow

As per titleI find myself having to disable the 5g option on my phone because, everytime it connects to it, the network is so slow I can't use youtube or browse the web.Given that I switched to o2 as I usually use the phone in an area covered by the ...

Resolved! Scam text

Any one else's got a text saying unable to take DD and a link to pay now +44 7765 422915

O2 have shut me off. can I use and unused sim change my number on line ?

Customer services are not responingI do have a spare SIM which has never been used can I contact my O2 account to get my number put on an unused SIM ?O2 ahve swapped my wife's number with mine after making her SIM card unsuable

Why has o2 billed me twice this month??

of course o2 chat is down right now and phones is only for upgrades and leaving o2.Is there an email address we can contact?O2 has (this month) taken 2 direct debits from me.About 6 weeks ago, I paid off my device plan and took out a new SIM only con...

Huawei Mate XS

Is there any update on O2 getting contracts for the Huawei Mate XS?? It’s annoying your doing contracts on the P40s but I am not interested in that phone is there an update if O2 are actually going to get the Huawei Mate XS or not... ???

Increasing Spendcap

So I need to increase my spendcap to be able to ring my mum in hospital but I can’t do this online, the live chat has been disabled and you can’t ring as that isn’t seen as urgent but upgrading your phone is!!! How then, O2, do I get it upgraded?!? T...

Returned device issues

hi I returned a device on Friday and they have received and marked it as returned on Monday afternoon, I was told I could upgrade Tuesday afternoon went onto my account on Tuesday afternoon and could not upgrade, so I phoned back up they said it has ...

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