Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

I have paid my bill

Hi 02 I have paid most off my bill and hoping I can get my services put back on

International call charges

Hello, I recently made an international call from the UK to the US which I mistakenly thought was on facetime but it turned out was on my regular package. It cost me over £170 That was my mistake but I am worried that the receiver of the call in the ...

Resolved! Text receieved stating unable to process payment

Anyone else had one of these. Did not follow the link on the text - guess is scammers!

Proof of purchase

I have just purchased a new phone and contract via upgrade and I can claim a free gift after 2 weeks of the purchase date. I've looked into how to claim and j says I need to provide a digital copy of proof of purchase. How do I obtain this as I've no...

Resolved! Keep my number

Hi if I pay off my 02 contract and change my phone provider but stay with 02 network do I need a PAC code to keep my number

End of monthly tarrif

My monthly tarrif contract terminates in May, am I able to renew for same monthly fee?

Paying off device plan

Hi guys if I pay some extra payments to my device plan and pay it off does that mean I can terminate my contract?? Thanks in advance x

why am 1 getting charged for emojis 54p and 46p

I have recently been in hospital for eight day in isolation.Luckly i had my phone with me which helped keep my spirits up.Due to illness i used emojis and some pictures to make it easy to replyo2 have charged me £24 extra on my monthly bill Looking a...

Phone broken and can't upgrade or speak to O2 customer services

Hi, It's bizarre that I'm having to post this query here but there seems to be no way of getting in touch with O2 customer services as all they have is blocked helplines. It looks like there's no email or online chat at all?? I broke my phone last ni...

Payment

I have had my services restricted as I can’t afford my bill. Could these please be lifted until next Wednesday when I will be able to pay.xxxxx xxxxxxxxxxxxxxx [mod edit: please do not post personal information such as phone numbers on the public boa...

O2

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