Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Data

Can you purchase data even when the phone has been cut off?

Resolved! Outstanding Balance

I have received the following text and am unable to get through on the number provided to talk to anyone, if I choose any option other than ‘pay in full’ then I am told to visit the website and the call ends.You've still not paid, so we are now disco...

Returned upgrade phone

I returned my upgrade on 6th April 2020 by special delivery and it has still not come off of my account, it was signed for by o2 the next morning 7th April, can anyone tell me when this should happen as I am paying for a phone I sent back? Many thank...

Resolved! Being billed for wifi calls

I always have wifi calling enabled, O2 are billing me for international calls - WHY?

Bars

I have bars on my phone I want to remove them but I cant speak to anyone how can I do this

FRAUD ATTEMPT in the name of O2 to my O2 messages

Hi all Just to alert everybody (including O2 but cannot find how to reach you!) that I received a text on my service to say " O2: We were unable to process your latest bill. In order to avoid fees, please update your payment information via : I chec...

Dialing up / accepting calls

Hello, For the last 3 days I havent been able to accept any incoming calls nor dial out. I check the service status in the local area and they are now all working fine. I have swtich the phone on and off but still unable to make any calls. Any sugges...

Text Alert - Bill Processing Query - Scam??

Hi - I've just rec'd a text from 02 stating that you're having difficulties processing my payment? I've never had this before and been a customer for many years. The message has also given a link so that 'I can update my payment details to avoid char...

Changing the date of my direct debit

I'm just wondering if anyone knows how I go about changing the date of my direct debit? I prefer for all my bills to go out on the same date and my direct debit date is for about a week and a half after then. I cant seem to get through on the phone a...

Resolved! customer

Hi, im trying to get in contact with o2, im currently furloughed and my bill date is coming up soon. i have not recieved payment from the gov yet. everytime i call 202 it gets me no where and just says there only dealing with urgent matters, bye and ...

O2

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