Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

How to contact customer service over unexpected high bill??

I’m looking for advice on what to do! I’ve just got a text this morning from 02 for an unexpected high phone bill of nearly over £450!!! With calls to America that I’m unaware off and there is no email address to contact 02 on or phone number on, und...

upgrade

I am thinking in upgrade my data plan but I already have disney plus and amazon prime, which upgrade should I get. My plan is 6gb of data and unlimited text and calls.

Cannot call or text. Have no data.

I've not been able to call or text in a few days. All calls end straight away and texts don't go through. I've not been able to use mobile data. Only connection I have is WiFi.

Free wireless charger

HiI ordered a new phone on Friday and it came today. The deal was that I got a free wireless charger with my phone but it didn’t come with my phone what do I do about this?

Barred phone

Hello o paid my phone bill on the app 3 days ago and my phone is still barred ! I can’t ring o2 on it as it’s saying can’t make calls from this phone . Everything’s showing paid online so why is it raking so long to put my phone back on I really need...

New phone - no network or internet connection

Anyone any idea why - i did request a new sim with my new phone - so do i need to activate it before i can use phone?

Next day delivery

I ordered a ipad today (17th April) for next day delivery does anyone know if i will get it on a Saturday as states order before midnight for next day delivery help

Visual voicemail

Hi. Just recently joined o2. I have an iPhone 8 Plus but can't get visual voicemail to work on my phone. I have tried to leave a voicemail on it but it doesn't show and it doesn't even say I have a voicemail on 901 when I ring that too. Voicemail is ...

Refresh Tariff?

How do I get onto the Refresh Tariff, so that I can change my tariff monthly?

25% workplace discount

Hi. I upgraded my phone last year and got a 25% workplace discount applied to my monthly payment. I’ve just changed my tariff through the app to get more data (WiFi is terrible and using more data during lockdown!). Will the discount be carried over ...

O2

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