Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New sim card order

I order dwice my new sim card cos i loat my mobile... Im waiting over a week and still didn't gwn anthing

No signal at new address - Cancel sim plan and keep device plan

I have just spoken with someone from Customer Servies on 202 as i moved into a new house recently and have not been able to get signal other than in one location in my house. The only way i can get good consistent signal is to leave my hosue, but wit...

Resolved! Adjustment wrongly charged and no way to contact O2 during COVID-19

I've been charged an 'adjustment' of £17 ish (plus tax) on my bill. I have no idea what this could be for - there have been no changes to my account since last July. I haven't done anything that could account for this charge. I cannot get through to ...

Getting a second contract

I have a pay monthly phone contract. I want to add a pay Monthly contract for a tablet to the same account. Is this possible? If so how do I do it?

Contract due to end

My pay monthly contract is due to end. If I do nothing and want to keep using my current phone what happens to my airtime?

How do I get a replacement SIM card?

Local store CWMBRAN is closed (atleast not anwering the phone), called the 0344 809 0202 and apparently (menu options) an upgrade is "urgent" but getting a replacment SIM is not? How can I can replacment SIM card as mine is not working? I know the SI...

NOT HAPPY!!

So about a week ago or so I rang 02 and finally got through after being on hold for at least an hour or so.. Told the lady on other end was having problem with late payment due to this Covid-19 and she assured me that all customers have been given to...

Change billing date

I’m trying to change my billing date but can’t get through over the phone and can’t do it via the App. Is there any other way I can change the direct debit date?

Need Replacement SIM as faulty

Can you please advise me how to get a replacement SIM as mine is damaged. Help line doesn’t cover this issue and branches are closed.

Resolved! My bill

I just don’t know what to do as I don’t get paid until 11th may ? And my bill was due 17th April and I got a message from o2 saying be a I’m the difficult time you can now add your bill to next month if you have trouble paying it this month

O2

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