Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Billing

Why is my bill so high?

When does my contract finsh

how do you separate accounts that were merged onto one account ( ex virgin mobile)

All our family mobile phone contracts are on one o2 account since the virgin mobile migration, how can we split this into individual personal accounts now?

Barr device

I need confirmation of barring my device for insurance

No Code for Headphone

Anyone else had a luck getting a code out of O2 for headphones promised with their new phone purchase. Waited the 60 days, no text. Speak to someone, told 3 days, wait 7 days, no text. Speak to someone, told 24 hour priority, wait 7 days, no text. Is...

No signal

Good afternoon, I have been having terrible signal now for months and it is continuing to get worse. I can’t explain the frustration trying to run a business which is all through your mobile device for it to be so unreliable. I also received a parkin...

Incorrectly Charged for "Being Abroad"

I am asking this on the behalf of my mum. We currently live in South Kent and have never been abroad. However, my Mum has been charged because she was apparently been in France. We have never left the UK. My mum has been forced to pay around £400 so ...

O2 Switch Up

Hi All, I took our an O2 switch up plan a while ago (pre Aug 23) and switched up my phone to the 15 Pro on release day but wish I'd gone for another colour. Any ideas if I am able to switch up again or would I now need to wait the 90 days. I can see ...

Resolved! What cost to phone uk from USA if I have travel bolt on

What cost to phone uk from USA if I have travel bolt on

Resolved! New Contract Sim Only just taken out

Hi there, I have just renewed my Sim Only contract with Alamat and I see from one of the messages that the unlimited minutes and texts are for the UK only but I was advised it was ok in Europe, and that's what cover I wanted as I live in Ireland. Cou...

O2

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