Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Delivery

I ordered a new phone today via over rhe phone. I told the worker I changed address to which they helped. On my account it's my new house. And got a delivery confirmation order that the address is Mt old house where no one lives. What do I do

Payments not being logged in system

Hi, I made a payment on the 1st of August for my monthly bill which was said to be overdue (this because O2 has somehow disabled my direct debit without me knowing). I got the notification by email and text with a payment link. I used the text paymen...

upgrade

I want to pay off and cancel my current contract, as I want to upgrade to a sim only dead on uswitch (still o2) i want to transfer my number over also. Can you please help me with this?

Unable to make calls in the US

Hi, i am a pay monthly customer and have confirmed that my plan includes the travel zone 1. I am in the US right now and I’m unable to make any calls, I can’t even call the O2 help numbers. I have a text to my devise saying the usual “welcome to the ...

Sim Swap

I have been sent a new sim to swap over and the instructions state a text will be sent to me to swap it over however how do i receive this if i the new sim card is not working and i have no signal? doesn’t make sense please help

02 insurance

hello just a quick question to see if anyone has any information about paying excess, i pay £15 a month,when i claim through the insurance and have excess to pay do you need to pay it or is it/can be added to your monthly bill also does how much is i...