Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Getting a second sim on my account

Existing customer with home wifi. I was sent a second sim with my joining pack. I want to talk to someone about activating the second sim, choosing a pay monthly deal. Seems easier said than done...

Pagan03 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Bill

Hi I spoke to someone on Saturday an had my bill dates changed to 17th I was told you wouldn’t cut my services off an you have

Shamaila by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Bill

Hi I can’t be able to pay until the end off the month 

Rosemarie by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! pac code

advice please. i have just ordered a new phone on 02 pay monthly, and they are going to issue me a new number, i am already with o2 pay as you go. and want to keep my number when i go on the help line they tell me to text INFO to 85707, when i try th...

newbie5 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Partial payment

I want to make a partial payment towards my next bill but I need my O2 details - because there's a restriction on my account I need them to make a payment - I was down at my bank yesterday & they said as long as I can get my O2 details, this shouldn'...

Resolved! Can’t access bills

I left o2 on December 21 2021. Now I can’t access any billing info. Can anyone advise please

Mags2547 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Adding devices - O2 broken - at a loss.

I have/pay for 4 o2 pay monthly contracts me, 2 sons and daughter. I have (only ever had) one email address that i use on MyO2 this has my daughters number associated with it. I get notification of bills to this address showing £44/month ( I think me...

MikeES by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Contract

Hi I was wondering if you would be able to help me. I’m really struggling with my phone at the moment. I’ve had my phone completely broken and I’ve got £366 left to pay on my phone and I really need a new phone ASAP it’s smashed and completely broken...

Shaunna22 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! keep my number

Hello,i have requested to keep my old number and i gave pac while registering to o2 and today i got my sim amd activated there anything else do i need to do?Plz help me

Hamza by Level 1: Joiner
  • 1 replies
  • 0 kudos