Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! P

Hi my contract is finished in December but for my sim you taking £32 a month but I’m out of country since last year don’t know when I’m coming back I want to cancel my sim as well then when I’m back I will get a new contract

Miriam by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Billing date

Hi, please reach out as I want to change my billing date as I have switched jobs and my payments have moved date. Can we change them to the end of every month please? contact me back via email or phone number. thank you

Resolved! My bill

Hi I would like to know why my bill as jumped from £20 a month til £63.60 I know I get a active watch out so please could you look into many thanks rebbecca dykes

Resolved! O2 contract switched off

Hi there I was about a week late paying my o2 contract bill but paid it via the o2 banking app my outgoing calls have been switch off how long does it take to clear

Dmcc by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! change number

Ive just got my first contract with o2 but I would like to keep my old payg number. could someone help me how to do it please

Dave25 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Text Messages - delay in getting through

Does anyone know why text messages sent between iPhones all using the O2 network are often delivered hours or even days late?It can't be reception, because a group message sent to 3 people in the same road/office and 2 get it straightaway and the oth...

Anonymous by Not applicable
  • 13 replies
  • 0 kudos

Resolved! 09036946821

I've been charged £11.08 £5.54 each time for a phone call I never made. The phone call as I can see didn't even last one minute.I've read online that this number is a scam attached the link. What do i do ...

jf1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Keeping Old Number

I received my new O2 sim through the post today (switching from Giff Gaff to O2).I have stuck it in the back of my phone and I now have a different, new, mobile number. At the time of ordering this new sim, I requested to keep my old number and sent ...

Resolved! Not great service

Ordered a sim on 2 Feb. It hasn't arrived but my bill that started same day has. Plus no actual help function. Not impressed. See a cancellation in the next 24 hours

Rachele by Level 1: Joiner
  • 1 replies
  • 0 kudos