Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Weird one

For the last 3 weeks I’ve been having an issue where I can’t receive calls or texts ! I can make calls and send texts and I have data on my phone! I’ve done every trouble shooting under the sun rebooting network settings new sim physical and e sim! C...

Resolved! New sim card

I've lost my sim card and need a new one. I can't log in to the O2 website to order one because it wants to send a code to my O2 number I've lost the sim card for. What do I need to do to order a new one? Struggling here as I can't phone anyone becau...

Unable to verify account by txt or phone

I’m unable to verify and access my account. I work offshore and can’t receive txts or phone calls. Is it possible to verify account via email?

Airtime & Device plan bill

Hi, Today, I received a letter dated 14th September about a bill in the amount of £84.50. This seems higher than expected. Usually, my monthly payment for the device plan is £ 6.50. Is my direct debit still set up? I would have responded sooner but u...

Resolved! Apple Watch Ultra

Hi, I'm on the O2 switch, can I also do this with my Apple Watch Ultra which is on contract alongside my iPhone here?

Free Airpods

Hello A couple of months ago I ordered a new iPad and Apple Watch and was promised a free pair of AirPods. A few weeks later I got a text to say respond yes if you want your AirPods delivered at a cost of £20 (which annoyed me as I was told they were...

Resolved! Sending email to non-eu country

How can I send email to an Office in Sri Lanka

My account

Hi, when is my renewal date please

Mobile hotspot

My mobile hotspot is not working properly, it keeps cutting my internet access off after about 20 minutes of usage. There are only 2 devices using the hotspot in my area. It used to work fine, but is now doing this for the past 2 montt try ha or so.

Resolved! Phone stolen

Hi my phone been stolen how do I get a new SIM with same number sent out to me

O2

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