Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Migrating phone number

I got a new SIM as I moved from PAYG to Pay Monthly. I had to put in the new SIM as I went on holiday and I was not instructed to do anything to transfer the number. I have called customer support countless times with no avail, used the form to migra...

Contract

I have tried to add 2 10th generation iPads to my contract it’s sent me contractual agreements that run out today but won’t let me check out my basket what’s happening

Paid bill but o2 saying not recieved payment

So I had an email with a link saying my bill was unpaid, I checked the email it had all the right details, so I paid, the bill showed up on my banking as o2 reading, payment was taken. But o2 keep sending me texts saying the bill remains unpaid, I ca...

Resolved! Change number

I would like to change my phone number please

Resolved! Roaming in Africa

Helloi am travelling to Kenya and Tanzania in November. I am not sure if my plan covers me. I am an O2 and Virgin customer. Please advise.Thanks

02 COVERAGE

Since the 22nd July when work with out prior notice was happening ive had no or restricted service with my 02 Mobile phone , the work was to last 6 days which would have been until the 29th July .Here we are some 16 Days since work started with still...

Monthly payment increase

My monthly payment has gone up since 02 took over from Virgin. I can't find out on My02 app how to get in touch to query this

Phone bill

Can I request a discount please?my tariff is coming to an end and I can't afford the payments I'm not working at the moment.ThanksJenny

Spend cap

I have received a message saying I have used half of my spend cap. You are not letting me log into my account! Please explain! My name is Sarah and my number is **personal info** for confirmation. [Mod edit: Please do not share personal details as yo...

Why won’t complaint at o2 respond to my email

Hi it’s Kyle just wondering why complaints are not responding even though I raised my complaint on the 10/05/2024 about internet slow or no internet at all. This is has 2 months now I have called o2 customer service they have raised and raised it no ...

O2

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