Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

No SIM

I ordered a tablet with data plan. I received the tablet Friday but there was no SIMcard inside. Does the SIM card get posted separately?

Bill

I'm trying to pay my bill. It keeps saying there is something wrong

tarrif

i’ve topped up my balance to renew my tariff but when i go to buy it it’s asking for my payment details?

Overdue payment

Hi there

Outstanding balance.

I paid off my phone debt of £100 to moorcroft debt collection already, but I still had an outstanding balance of £88 on 02 despite them emailing me telling me that the amount I owed had been passed on to moorcroft is this correct?

Contract isn’t showing on my account

I’m trying to use the ‘my o2’ account.I want to upgrade my phone, but it’s showing that I have no contracts on my account

Missing payment.

Hi Hi. I'm not sure if anyone can help with this. I paid my bill by card and somehow O2 have lost the payment. I have called customer services numerous times only to be told my bill is overdue, which it clearly isn’t. And they will put a promise to p...

Extending activation time for Disney*

Hi,Has anyone managed to extend the activation date allowed of 28 days for Disney+?I have missed activating it by 1 week which means I no longer have the option to add it as a ‘free’ extra. Would be nice if I could still have the chance to activate i...

Bill is too high

Hi, I've recently upgraded and my latest bill is over £200 when is should be under £35. Google Play has charges against it but I've made no purchases, please help

o2 journey

How to use switch up online I cant find anything except tis o2 journey but can't find it in my account?

O2

Forum Posts