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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 228261 Views
  • 2 replies
  • 2 kudos

no response about my order

I placed an order on Sunday and was told I would get a response within 24hours. It's Wednesday and still no response.. As order not processed no details on My02..... Tried calling contact number and on hold for 45mins.... I am about to change from NE...

AdePH by • Level 1: Joiner
  • 242 Views
  • 1 replies
  • 0 kudos

Phone

Why can’t find my order and it wasn’t ready at the store but taken the money from my acccount

Chaz-24 by • Level 1: Joiner
  • 208 Views
  • 1 replies
  • 0 kudos

Resolved! eSIM order

Hi, I’ve somehow accidentally ordered an eSIM whilst switching to a new phone with a different provider! I now have two sims on my new phone and want to cancel the o2 eSIM

Shaun60 by • Level 1: Joiner
  • 363 Views
  • 1 replies
  • 0 kudos

Billing

Hi This months bill is far greater then the usual £13 and says data plan has been exceeded. I can’t access the actual bill as it keeps asking to send security code to a mobile number which isn’t to hand. Could the security code be sent via email addr...

Patricia4 by • Level 1: Joiner
  • 298 Views
  • 2 replies
  • 0 kudos

Resolved! Contract / keep number

Hi, I currently have a SIM only plan and unfortunately my handset has broken. I am looking at taking out a new contract with a new provider but would like to keep my number. Will this be possible? If so would I need a PAC code?

Phone number change

I changed from pay as you go to a contract and want to use my current phone number. My calls are coming through to current number but people can still text the temporary number also.

shaunh83 by • Level 1: Joiner
  • 222 Views
  • 1 replies
  • 0 kudos

Bad 4G on O2

I’m a new customer to O2 coming from three and they never mentioned how horrendous the 4G speed actually is it struggles to load google.com ! I seen couple forms about this issue suggesting we use 3G instead but my issue is I have a iPhone 14 Pro Max...

Resolved! My bill

Hello I am having trouble paying my direct debit payment to you this month so could I please have a little extra time to pay? I will be able to pay this on the 14th June, I am really sorry for the inconvenience

Resolved! Payment

Hi I made a £30 but got declined for my new phone can you tell me when I’ll get the £30 back please

Dan223 by • Level 1: Joiner
  • 182 Views
  • 1 replies
  • 0 kudos
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