Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! NHS Discount

Hi all - this is my first time using Community 02 I got my contract through Carphone Warehouse a few years ago so was never eligible for an NHS discount. I've now been offered an upgrade via 02 directly as their partnership has ended.I am trying to f...

UPGRADED iPhone SE 2020 - Not receiving texts

So I did a sim swap yesterday- 11am. All good. Except I can't receive texts from anyone. I have spent hours trying to resolve this- literally. Contacted O2...then Apple chat & telephone call multiple times....factory reset multiple times. All differe...

4G & WiFi Calling

I have currently moved to o2 from 3. I an unable to turn on 4G VoLTE on from my iphone it tells me to contact o2. I have been on the o2 website and everything it is telling me to do i have done. However, nothing is working. I tried contacting o2 on 2...

Just upgraded my new phone but now cant receive texts

I've just had a phone upgrade which came witha new sim (same number).Most things work fine, i can send texts and make calls etc, however my phone is not receiveing any texts what so ever, i cant order a new sim as O2 send a verification code to the p...

Galaxy S20 Plus 5G

I have inserted the SIM card that came with my new device and getting a message saying the SIM is not provisioned. Can somebody help me with this please?

Getting billed for a contract that was finished a while ago

Hi I need help to get a refund for the months I’ve been getting charged for a contract that has finished last year or even longer

Sim Swap Fail Help

Hello,I'm having issues with my sim swap. I got my new phone and sim today and inserted the sim. I then tried to do the sim swap however I received no signal on my new or old phone. I can still receive messages on the old sim however it won't allow m...

Resolved! Transfer WhatsApp Backed up on Anriord to IPhone

Hi I am struggling with transefering Whatsapp messages backed up on anriod to google drive onto Iphone. Any suggestions ?? I am desperate Help Nitin Kuchipudi

Replacement Apple Watch link to data plan

I’ve obtained a replacement Apple Watch through my insurers when the screen on my contracted watch smashed. I now cant link to my data plan - get cannot contact server message.

eSim

Hello, I've just bought an iPhone and I would like to switch from Vodafone to O2 and from the physical sim to an eSim.Is it possible to have an eSim with a 30 days contract pay monthly sim (https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceTyp...

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