Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Switch Provider

Hi, I'm trying to switch provider to get a better deal as I am currently unable to work due to Covid-19. I'd prefer to stick with O2 if they were able to match the deal the other service provider is offering but I am unable to speak to anyone at O2 a...

Calls keep ending before connecting

Please help me this morning every Time I make a call before it is even connected it says call ended and when someone is phoning me it keeps going to voice mail but I am able to make text messages.

no calls in or out on s20

so I've got a brand new Samsung s20 worked fine yesterday 13 may and today for some reason I can't receive or make calls can anybody help

Billing problems

Hi i have 2 phones on my account, [personal data removed] which is mine and [personal data removed] which is my sons I paid £25 on Automated system on April 30th and can proof it through my bank card, payment has been taken, but I keep seeing it hasn...

Phone incoming and outgoing calls

I am unable to make or receive calls. I am a shielded person due to the current situation and find it very distressing not to mention inconvenient. What is causing this issue

Phone bill

Hello can anyone help? I can’t afford to pay my full bill after being furloughed and I also can’t get through to an advisor. What do I do?

Does new phone come unlocked

Hi, I just upgrade my contract Pay Monthly and I took the new device Samsung S20. I forgot to ask if the phone will come unlocked as I will gift this phone to my mum and she is not with O2. If not please advise me if there is an option to unlock.

New phone s20

so I just got a new s20 and there's a fault on the screen its super small but if your paying 800 for a phone you want it to be right? I have call customer services and keep getting my call dropped. I've tried the my o2 thing every u speak to an agent...

I STILL need proof of (online) purchase to get Huawei Cashback

I took out a new Pay monthly contract online. The phone and new SIM were delivered to my address with no paperwork. However, I want to claim the cashback from HUAWEI Promotions but they are not accepting my first bill as proof of purchase. How do I c...

Mobile number transfer problem

So last Tuesday I decided to get new contract with O2. Before this I use life help and spoke to customer service and I have been instructed to send message to my current network provider to get STAC CODE.After I submitted all the forms including the ...

O2

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