Pay Monthly
Get help and support from other community members with your Pay Monthly service.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 111505 Views
  • 15 replies
  • 5 kudos

Resolved! Order confirmation emails being sent to o2.co.uk email address

My O2 order confirmation emails are being sent to an o2.co.uk email address which I don't have access to. They are also copied to the email address I use as my My O2 user name, but I don't want them to go to a mailbox which I can't access. Customer s...

Anonymous by Not applicable
  • 3060 Views
  • 15 replies
  • 0 kudos

Resolved! Live chat

Anyone else unable to connect via live chat?

Anonymous by Not applicable
  • 1033 Views
  • 3 replies
  • 0 kudos

Resolved! Requesting a new sim card please

upon taking the simcard out of my mobile the sim has snapped and I need to request a new one to my home address.Misunderstood the use of the community board! (Thought this was a one to one messenger)whoops. Thanks anyway

Anonymous by Not applicable
  • 1297 Views
  • 3 replies
  • 0 kudos

Resolved! Upgrading while on debt plan

Hello will you allow me to upgrade even though I am on a debt repayment plan registered in court and listed on my credit file reason I ask is my phone died I looked at the website but you say I have to take the phone on credit agreement so doesn't th...

Anonymous by Not applicable
  • 1216 Views
  • 4 replies
  • 0 kudos

Resolved! Unable to use data and call

Hi, I had sytuation when I been on holiday and my direct debt didn't go trough, O2 blocked my tariff data and calls, when i back from holiday i paid full bill with extra charges and still I can't use data and also calls what should i do now?

Anonymous by Not applicable
  • 749 Views
  • 2 replies
  • 0 kudos

Resolved! Migration from 02 pay monthly to 02 Monthly

Hi all, This is my first post, so please be gentle with me if this issue is covered elsewhere on the forum. 2 months ago, I bought a new phone and opened a new 02 Pay Monthly contract. My current 02 Pay Monthly contract is due to run out at the end o...

Anonymous by Not applicable
  • 994 Views
  • 2 replies
  • 0 kudos

Resolved! Do I HAVE to top up on Payg phone?

I bought a Payg phone on the websiteJust wondering, do I HAVE to top up?I had to choose a Payg tariff - but didn't have to pay anythingAm I missing something?Thanks

Anonymous by Not applicable
  • 657 Views
  • 2 replies
  • 0 kudos

Resolved! Can I use O2 PAYG phone on Giffgaff?

I want to buy the Sony Xperia Xa on PAYGI want to use on GiffgaffWill I get a phone that is unlocked - or at least so I can use on Giffgaff?Thanks

Anonymous by Not applicable
  • 1368 Views
  • 7 replies
  • 0 kudos

Resolved! Insurance

Wants to know wen do u pay the excress for a claim

Anonymous by Not applicable
  • 734 Views
  • 2 replies
  • 0 kudos

Resolved! Pay monthly sim...

When buying a pay monthly sim, what happens if you go over your allowed amount of data? Do you get extra charges? Or does it not work? Ty!

Anonymous by Not applicable
  • 1929 Views
  • 11 replies
  • 0 kudos