Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Charged for Disney + but can't speak to anyone

Hi,After reading online that Disney + was free for new customers I made the mistake of adding it to my account and I've been charged. I've tried calling O2 but just get cut off. I want it removing but have no way of doing this without speaking to som...

Swapping over number from existing to new o2 phone that already has active sim

Hello folksI have tried searching for a while but am lost!I was paying for my son's airtime only on 02. He has bought a new 02 phone with new number on a new plan.Is there a relatively simple way of transferring his old number that I am paying for on...

Resolved! Order

How long has people waited to hear back about a contract applied for I’ve been waiting since Friday? Had all my legal documents and nothing else, does this mean having them documents by email I’ve been accepted?

Resolved! Cancel my O2 Account

Good Morning, Due to the outbreak of the Coronavirus CoVid-19, I would like to Terminate my o2 contract at the end of the contract period. According to the account RE: ACCOUNT NUMBER: xxxxxxxxxx / MOBILE NUMBER: xxxxxxxxxxxtermination is due to end J...

Resolved! Close Account

Can I pay off Device balance and close account?

Spend cal

Every month I am being charged an extra £30 for something off google play and I can’t figure out what this is from, is there a way we can put a spend cap or something on to stop this happening and can it be done online as I can’t get through to anyon...

My bill was supposed to go down as part of the auto save programme but didnt

I received a text from o2 saying my bill would go down as part of the auto save programme but didnt

Deletion of o2 Account

So, I posted here around a month back regarding issues with bills. That had been rectified as I had been put on a payment plan (like I'm assuming half of o2 customers have also been put on during Covid-19). I spoke to a representative and they had st...

inclusive minutes

I have a monthly contract which provides unlimited free calls, do I still need to still hang up before 60 minutes before being charged

Resolved! Restrictions on mintues lifted?

I keep reading in the press that free minutes have been made unlimited for those who have limited call minute contracts. I've noticed that I'm very close to going over my 500 minute allowance. Can someone please confirm that there won't be call charg...

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