Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Mobile Data Not Working

Hi!My mobile data is suddenly not working anymore. I had run out of data close to my monthly renewal and didn't top up as a result (coz wifi). Now my mobile data isn't working at all when away from wifi. I've powered down my phone for a while, discon...

Upgrades - Do O2 value their Customers?

retention

I pay over £9.00 for 100 hours of calls. I can get ten times that for less money on BT (Because I have landline and Broadband with them).What can O2 do to retain my custom? Don't really want to change, but it's looking likely at the moment. I have be...

Resolved! Keeping my number while abroad + saving money

I'm planning to stay in Asia for 2-3 months from June. I would like to keep my UK phone number while abroad so that I can receive urgent text messages, but don't want to spend much money on something I won't need (e.g. data). What is the chepeast opt...

iPad order.

I placed an order for an iPad last night, never had full confirmation and it said an error had occurred. Wanting to try again today but there is a pending charge for the upfront payment showing in my bank, will this be returned or is the order likely...

Data allowance- incorrect text

I received a text today saying I have used 80% of my data allowance. I currently have 10gb a month (NHS allowance). My phone tells me I have used 839mb, and My O2 account tells me i have 10.19 gb left. Can anyone advise what's going on and why I've r...

Calls to Ireland from UK

Can I ring Ireland from UK free?

Resolved! Cant find my order confirmation?

Hi, yesterday i upgraded my contract and phone to an S20 ultra 5g which obviously had the offer to claim the free active watch however during the claim it requires an invoice/receipt/order confirmation with date of purchase, the retailer name/logo an...

Resolved! Do I bring my number to O2 first then swap to esim?

Just coming to O2. Got my O2 SIM. Got the PAC to bring my number and I've ordered the esim. What's the best order? SIM swap to esim, then transfer my existing number (it's on esim with ee), or transfer the number first then do the SIM swap to esim? H...

Resolved! Consolidation of contracts

We currently have 3 O2 contracts in our household. Just wondering if we can consolidate to 1 contract and whether this would be a saving to us?

O2

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