Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Fraudulent transaction

I have paid the invoice for the previous bill, which I and I have been charged for something which I never wanted or even heard of. I have

Contract is up and want a new SIM only deal, not an upgrade

Hi,Basically my contract is up and I'm really happy with my device. The upgrade options for changing tariff are ridiculous as they're more than what I'm paying now! However, there are some good deals for new SIM only contracts which are more than hal...

Not receiving text messages

Hi,I recently upgraded from a Hauwei phone to a Samsung Galaxy Note 10. I took the sim card out of my old phone and put it into the new one. I installed an app that sent a code via text message, which was fine, but since then I have not received any ...

Bought tablet on offer but my old tarrif

Just bought a tablet on offer and it said I would have 500MB and 25 txt on it , which was fine. As soon as I made the order my tarrif on my mobile phone changed and now I'm left with this shocking tarrif on my phone, with zero free minutes, my 25G da...

Account and billing

I had came to an end of a phone contract with o2. And asked them to end the contract for that particular phone. But they have closed my contract for my Apple Watch also. They had demanded full payment for the Apple Watch. I had called up customer ser...

Resolved! 02

I currently have an O2 pay monthly contract and want to use my sim card in a different phone (currently Huawei and want to use in a Samsung A51).I can't find any information on my O2 about whether or not my contract is sim only and so don't know whet...

Resolved! How to apply discount to my account

I have a blue light card for emergency service workers how do I apply this discount to my account?

Resolved! Refund

So I recently got the new Samsung galaxy s20 Ultra, I payed £100 of a deposit plus £30 or something similar on the device plan. I didn’t like the phone an I returned it after a few days, I got the £100 deposit back but am I supposed to get the device...

Internet issues

ok so since the middle of April I've been having issues with my mobile data. My phone is tellin me I have 4g and that im connected to o2 but my mobile data isn't loading anything. I've changed my sim card as I thought that could be the problem but it...

Dodgy Text Message

I had a text message from a number claiming to be 02 saying my latest payment couldn't be processed. I have checked and my bill has been paid. Could be a potential scam. Anyone else had this text??

O2

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