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Transferring from pay as you go to Monthly SIM

JMorg
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on ‎16-06-2020 11:33

on ‎16-06-2020 11:33

I have an existing O2 number that has been PAYG for a while, I have just ordered a SIM on. Monthly deal. The new SIM has arrived but us giving me a new phone number which I don’t want - I’ve responded to the text messages to say SWAP and activate the new SIM will this keep my current O2 phone number or do I need to do anything else? Thanks
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MI5
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on ‎16-06-2020 11:35

on ‎16-06-2020 11:35

@JMorg 

You need to contact customer service.

Numbers here Guide: Coronavirus Community Help and Support 

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎16-06-2020 11:56

on ‎16-06-2020 11:56

@JMorg 

All info here re moving from PAYG to Pay Monthly and keeping your number.

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number 

Veritas Numquam Perit

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MI5
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on ‎16-06-2020 12:13

on ‎16-06-2020 12:13

@JMorg 

As you have already started a sim swap which may fail due to the different billing platform, you will now have to call to stop the swap and get customer service to migrate the number for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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LukasB
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on ‎17-06-2020 13:24

on ‎17-06-2020 13:24

Hey @JMorg was this sorted out or are you still having issues with this?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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