Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Can’t make phone calls

I have had not been able to make or receive phone calls all day! I need my phone for work! Any idea why this has happened? When I spoke to some one at o2 I was told there’s a problem with the network. Is this likely to be fixed today? I need my phone...

NO ACCESS TO MAKE OR RECEIVE CALLS FOR THE LAST HOUR (10AM) YET MY WIFE CAN ON O2 ALSO

I have "tried" to report the issue on O2 website. I obviously cannot call them. This is urgent as I need my phone for businesss. Can an O2 agent please sort this out and contact me via text as the website just states "everything is fixed" which it ob...

Pac code keeps getting rejected

I’m really fed up as my pac code to transfer my old number keeps getting rejected. I don’t understand why either as I have entered the details you ask online properly. I really need to speak to an actual person

Resolved! Joined o2 on SIM only. Registered PAC code. Now what?

Hi everybody, Hope you can help. There doesn't seem to be much in official support for new customers at the moment. I've just joined o2 and have registered my PAC code that I received from my old provider. When I spoke to an agent to confirm credit d...

Number transferring

Hello My number has been transferring over to o2 today and calls are now working but texting is not. Can I assume its just not finished yet? I have also seen a lot of people mention the settings in the phone which can have an impact on this. Settings...

Payments

Hello.How do I stop myself getting charged more if I’m unable to make a payment until it’s my actual payday.. I’m not working due to this virus, I do not get paid a lot of money now. So I’m really struggling

cannot make or receive calls

cannot make or receive calls.My mobile is ---xxxxxxxxxxx and my name is xxxxx xxxxxxx [mod edit: please do not post personal information on the public board. Thanks!]

Phone repair

Last week Tuesday i sent my phone for a repair and I still haven't received my phone yet. I was told I'd get it back within 3 to 5 days, however not only have I not had my phone back but I also haven't received any emails to update me since dpd colle...

Fraud

I keep being charged through purchase on Google play store its not on my play store ive not purchased anything somebody must of hscked my phone this is happening monthly

SIM only tariff

I have seen that as a new customer there is a great couple of tarriffs for SIM only - one for £20 a month to get 100gb for 18 months. This is cheaper and better than my current SIM only tarrif (that is out of contract) but not available to switch to ...

O2

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