Payment increase

[TimboJet]

How can I contact O2 to explain why my tarriff doubled in March?

[pgn · Accepted solution]

You can go to the MyO2 website or app and see if anything pops up there, before you call O2, @TimboJet. Guide: Tips to avoid unexpected charges on your bill has some help and tips, if it was a genuine charge.

Good luck. 

[TimboJet]

Thank you.  I got an email in Feb to say they were increasing my tarriff by 2.7% in line with RPI, but I didn't expect the bill to go from 22 to 44 pounds a month!!

[pgn]

Hopefully, @Cleoriff's excellent guide will help you winkle out the reason, or reasons, and help you find out how to control your phonebill, @TimboJet. Usually it is something simple to spot, without the need to call O2 (time-consuming, in these times).

[Cleoriff]

If you are unable to see the reason for the massive price increase @TimboJet I would call O2 and ask them.

There are numerous numbers in this guide Guide: Coronavirus Community Help and Support 

0800 587 4005 seems to have the most success in getting through to an advisor.

[bigdavie88]

Did you recently change your payment date?