Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How long for a name change?

I e-mailed my documents to O2 for a name change at the start of the week . I was told it would take up to 5 days to change.I called customer services after 6 days as I am waiting on upgrading my contract and it ends tomorrow, so I don't really want t...

Resolved! PROOF OF PURCHASE

Hi please could somebody tell me how to obtain proof of purchase for my s20 ultra i have 20 days to vlsim my gift but cannot get hold of anyone from 02 to ask for it its the smart watch i will be annoyed if i miss the deadline for the offer thank you

No network available when trying to make a call

Hi, I am a Pay monthly customer with a mobile contract also. My phone broke on tuesday **Personal info**19 i am having it repaired but as i suffer with mental health and respiorty issues also im having to self isolate for 12 weeks and im in the 9th w...

Resolved! Does my number stay the same when I upgrade

I am upgrading and I would like to have the same number as my previous phone, will it stay the same and do I select either I need a new sim or I don’t need a new sim at checkout?

Resolved! I pad

I want to buy the new I pad on a pay monthly, although I want to use it without airtime and pay purely for the device. The issue is it seems o2 only sell the device with cellular and an airtime plan.I already pay an airtime bill on my I phone 11 and ...

Resolved! Device Plan showing as a minus number

Hi. The device plan on my phone was settled a few months ago, but it's showing on my account as -£105 and the text messages I'm receiving also say this. What does this mean? Can someone help? Thanks.

Resolved! How can I change my phone number ?

How can I change my phone number?

Resolved! Bill reinbursement

Hi my bill is showing 2 phone accounts I want to claim a cash back on one of them but need to split the bill and Vat and print the paperless bill. How can I do this please?

Resolved! whats happened with my number change ?

Hi ,iv'e just changed from EE to O2 and have supplied O2 with a pac code on wednesday 13th may and presumed as i did it in the evening it would take a couple of days to get my old number back , its now saturday the 16th may and still my number hasn't...

Wrong device displayed in my devices - unable to do WiFi calling!

HiI’ve just switched to O2 paym after being on Tesco mobile for the past 3.5 years! I now have an iPhone XR. Before that I was on O2 and had an iPhone 5.Did the PAC transfer yesterday and then wanted to use WiFi calling but in my O2 online profile my...

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