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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237911 Views
  • 2 replies
  • 2 kudos

Fraud

I keep being charged through purchase on Google play store its not on my play store ive not purchased anything somebody must of hscked my phone this is happening monthly

SIM only tariff

I have seen that as a new customer there is a great couple of tarriffs for SIM only - one for £20 a month to get 100gb for 18 months. This is cheaper and better than my current SIM only tarrif (that is out of contract) but not available to switch to ...

scapegoat by • Level 1: Joiner
  • 560 Views
  • 4 replies
  • 0 kudos

Cancelling my contract

My contract has finished with O2 last month, I have had both confirmation letters that my airtime and device plan were paid in full. But I am still being charged for the SIM I am not using. I will not pay for this month, as I have not used the SIM. P...

Switch Provider

Hi, I'm trying to switch provider to get a better deal as I am currently unable to work due to Covid-19. I'd prefer to stick with O2 if they were able to match the deal the other service provider is offering but I am unable to speak to anyone at O2 a...

neil1979 by • Level 1: Joiner
  • 451 Views
  • 1 replies
  • 0 kudos

Calls keep ending before connecting

Please help me this morning every Time I make a call before it is even connected it says call ended and when someone is phoning me it keeps going to voice mail but I am able to make text messages.

Sash50 by • Level 1: Joiner
  • 7758 Views
  • 15 replies
  • 0 kudos

no calls in or out on s20

so I've got a brand new Samsung s20 worked fine yesterday 13 may and today for some reason I can't receive or make calls can anybody help

paulo76 by • Level 1: Joiner
  • 1984 Views
  • 3 replies
  • 0 kudos

Billing problems

Hi i have 2 phones on my account, [personal data removed] which is mine and [personal data removed] which is my sons I paid £25 on Automated system on April 30th and can proof it through my bank card, payment has been taken, but I keep seeing it hasn...

Simmy05 by • Level 1: Joiner
  • 639 Views
  • 3 replies
  • 0 kudos

Phone incoming and outgoing calls

I am unable to make or receive calls. I am a shielded person due to the current situation and find it very distressing not to mention inconvenient. What is causing this issue

Buckley by • Level 1: Joiner
  • 625 Views
  • 3 replies
  • 0 kudos

Phone bill

Hello can anyone help? I can’t afford to pay my full bill after being furloughed and I also can’t get through to an advisor. What do I do?

Neil3 by • Level 1: Joiner
  • 661 Views
  • 4 replies
  • 0 kudos

Does new phone come unlocked

Hi, I just upgrade my contract Pay Monthly and I took the new device Samsung S20. I forgot to ask if the phone will come unlocked as I will gift this phone to my mum and she is not with O2. If not please advise me if there is an option to unlock.

MrsDamian by • Level 1: Joiner
  • 981 Views
  • 1 replies
  • 0 kudos
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