Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Phone Cut off

I recently had an issue paying my bill and my phone was cut off. I recieved a text which had a link to set up a payment plan which I accepted and my phone was usable not long after. But the next day, I have nothing. Call ended even when I try to call...

Additional Charges

So, I bought some items using my phone. O2 said I needed to pay them, so went to make additional payment section under the additional charges section and payed the money. However, it looks like they took the money off the device plan and not the addi...

Resolved! New phone using old sim and contract

I contacted O2 asking about buying a new phone because my current one is on its last legs and just swapping over my current sim card, keeping my number and current contract. The advisor insisted I couldn't do this and I had to take out a new contract...

No sim

Are you supposed to have your sim with the iPad? I am on a monthly tariff with the new contract but no sim was enclosed with my iPad.

Sending a text

Hiya, I have received a scam text off someone pretending to be PayPal and I have contacted PayPal off my laptop and they have asked me to forward the text to 62226 which is PayPals number. So I tried to and it bounces back saying undelivered.I have i...

Resolved! I want to activate my new sim

I want to activate my new sim i have no service on my phone to use id code you want to send mr for my id

Voice Calls/Billing

Good afternoon allLike lots of others I have been WFH for several weeks and having to use my personal mobile. The cost isn't important but I do need the details of the dates and length of calls so I can log it. I've downloaded May's bill and they're ...

Resolved! O2 open

HiI've recently tried to add my discount to o2 open. I added my work email, which says it isn't valid so I then tried to upload my pay slip several times instead. It took me to a page that was just full of random numbers and letters & then wont do an...

Family discount 10%

Why has the 10% discount not been applied to my wifes bill? We have done all the steps but it hasn't been applied to the bill.Anyone else experience this?

Resolved! Possible to transfer one o2 number to another O2 account

Hi, I have 3 contracts with o2. 1) Phone under contract until September on refresh. Number and phone no longer used2) Phone under contract with refresh and in use3) Phone out of contract with refresh, device plan paid off but still paying for airtime...

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