Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Higher tariff than agreed

Hi I have purchased additional sim only contracts for two of my children however the tariff is higher than the contract and no extras were used.

Resolved! PAC

I need change my numbers I am new Costmers and I have my pac code

Resolved! Number Change

I have recently changed networks, I have filled out the form to keep my old number on Weds, todate my number has not changed, this is only supposed to take 2 working days, we are now on to our 3rd working day, PAC code was supplied. I've tried callin...

Resolved! Cancelling airtime bill

I need to cancel my airtime bill,but no one answering the phones how do I go about this

O2 Refresh why did you send me a new SIM

Just got a new phone sent on refresh, received phone, but also a SIM card.I thought i just swapped my old SIM into the new phone? Which one do i use?

Ipgrade to iPhone XS

I am trying to upgrade to an IPhone XS but evertine I do it’s says out of stock. Will it be coming back into stock or shall I upgrade to an IPhone 11?

Resolved! Bill refund

my bill is in credit and I've tried to contact 02 to get it refunded its from a deposit I made upfront, I've tried to call but there's no way in getting through to anybody and live help.hasnt worked for months, does anyone know how I can get through ...

Remove a bolt on

HiHow do I remove an unwanted bolt on? I’m out of contract so would like to change tariff and remove a bolt on but I can only find how to add a bolt on. Thanks

Resolved! Potential spam regarding invoice

O2:We were unable to process your latest bill. In order to avoid fees, please update your payment information via:

Resolved! Scam Text?

Hi, I just received a text from 07385692037 saying O2 had problems taking payment and provided me with a link to update my bank details. I recently changed my bank card so almost got caught out. However upon checking my O2 account my balance is zero ...

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