Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! What’s the catch

Right so I’m eligible for a free upgrade even though I have 6 months left on my contract. My questions are is it really a free upgrade. They have offered to pay the remainder of my contract. Do I keep my old phone.

Resolved! Coronavirus bill issue

I lost my job due to coronavirus. My bill was due on 02 April 20, due to being ill (not related to virus) I contacted them on 07 may 20. To be honest, the conversation with the advisor was very quick. I explained my issues due 2 covid/illness and if ...

Resolved! Upgrade /order

Hello, yestarday I make a upgrade my plan, I order a new Phone and I pay for next Day delivery, I can't track my order. Could you tell me what happened with my order?

Resolved! Cant call out to pay my bill now restricted

Payment text system was replied to yes 5 times to use my card 202 cuts off emailed 02 only to get back we have cancelled our email service . Nightmare so even cancelling contract is not possible

upgrade

if i upgrade my phone before my bill is due on the 22nd will i pay double or will it be this month for my old phone and next month for my new phone ?

End of contract

My contract ends in July, and want to move to sim only from a different supplier.. Do I have to wait until contract ends to do this, or can I move now?

Change address

Hello I would like to change my new home address for 4 numbers mobile xxxxxxxxxx, xxxxxxxxxxx and xxxxxxxxxxx my new address is xxxxxxxxxxxxx Kind Regards Kate [Mod edit: Please do not share personal details as your posts are visible to the public. T...

Dial through cheap rate phone numbers - Cost and Access Charge

I regularly ring the US on my land line using a dial through number. You ring this number usually a 0844 number and then ring the number you want. Supposed to be 2p per minute.I've just found out they've (Planet-talk) been charging me 20p per minute ...

ADDITIONAL PHONE TO EXISTING ACCOUNT

I had an additional phone added to my account for my daughter, which was a painful process. Now I need to add an additional identical package to my account for my Son, but at present you are not taking new orders on the phone. Both their mother and I...

Change mobile number

Hi I would like to change my mobile number I’ve had it for several years. I’m trying to find customer services number to request this however I can’t find it anywhere on site. Is anyone able to advise? Thanks I’m advance

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