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My new phone and sim has no service or network

Carleen
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on ‎01-06-2020 15:36

on ‎01-06-2020 15:36

My new phone and no sim has no service on the SIM card. I’ve tried everything. I believe I need a new one
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Carleen
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on ‎01-06-2020 15:45

on ‎01-06-2020 15:45

New phone and new sim*
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MI5
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on ‎01-06-2020 15:51

on ‎01-06-2020 15:51

@Carleen 

You can use your old sim if you have one or activate your new one. 
https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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