Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! o2 blocked my phone

hello, so ive tried paying my bill i paid my sim card but was waiting to get paid a week later to pay my phone bill and the o2 app doesnt work my phones been blocked so i cant recieve texts to log into my o2 to pay i cant call out on my phone and im ...

End of Contract and Airtime Query

Hi, I’m really hoping someone here can help me as I cannot get in contact with customer services for obvious reasons.My contract is up in July and o2 has said I can upgrade now. I am on a new refresh contract (think that’s what it’s called) with £40 ...

Resolved! I have been made redundant and need a 3 months break. Where can I apply for this?

Can anyone point me in the right direction?

Resolved! Number Change

Hi...Im in the prosess of changing to O2...I have got my PAC and applied to change on line. That was Saturday....as yet I have had no confirmation it has been recieved so at this time Im carrying 2 phones with me. Will I get a confirmation email anyt...

Resolved! Blocked phone unavailable to make mobile purchases

So basically I contacted o2 and they changed my bill date but come to the time they didn’t change it and i think my phone is blocked from making mobile purchases and I don’t have a cap, any suggestions?

Resolved! direct debit/covid

How do I change my direct debit date when I can’t get through to O2 via phone nor online chat. I need to use my mobile data to WFH.

Resolved! Remove data bar

How do I remove a data bar after a high bill? Spoke to Michaela at O2 and she said it was removed, but no luck yet.Thanks

Unknown account

02 say I have 2 accounts and I have received an email telling me my bill is currently overdue. I only have one account and after a long live chat I am none the wiser about this other account. It's a catch 22 that I can't tell them the answer to the s...

Resolved! My phone is cut off

I need someone to call me from o2 customer service

Resolved! 4G or 5G esim?

Hi I just received my esim pack for my Samsung s20, the pack says 4G but my Sim Card is 5G as the S20 supports 5G. I know o2 5G coverage is patchy at best but my question is do I need and can I get a 5G esim pack?

O2

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