Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New phone - Charger faulty

I recieved an upgrade and after 4 days the new charger stopped working. How can i get a replacement? I'm on 12 week lockdown so i need this fixed urgent. Thank you

Resolved! Calling/texting a number abroad from UK

My phone a Samsung Galaxy A10 will not allow me to call or text my friends abroad. I have only had the phone a few months and it is a nightmare. I also can't get mobile data which is why I bought it. Help please.

Resolved! Tariff

Hi, I hope you are well.I have bought a tablet months ago and at the time I was supposed to pay monthly for the tariff but they offered me a discount 3 months and I end up not paying anything for that period. It’s expired already and Iam being charge...

Resolved! student discount

so when i got my phone i added the student discount to it, i then realised the discount hadnt been added so i rang customer services, they said they could see i'd added the discount but it hadnt been added to my bill for some reason or another so the...

Unable to make a payment

Dear O2I am struggling to pay my bill at the moment as I have been paid yet and only have £15 in my account right now is there any way I can pay it a bit later as I don’t get paid until the 26thKind RegardsDemi Rudd

Overcharged and need to speak to someone

How do I contact a person from O2 about providing a refund for direct debit payments taken in error? I've tried 'phoning 202 but an electronic message just directs me back to FAQ on the web site.

Tastecard on phone bill

Am I able to stop external services from charging money to my o2 bill each month? Tastecard are taking £4 a month, I have never used it, but they want my membership number before they'll cancel it. I don't know my membership number as I've never used...

Upgrade better elsewhere will O2 match?

I can upgrade now for free although it’s a couple of months until contract ends. O2 have the XR 64gb 15 data £41 but it’s a 3 year refresh deal. Search finds a 128gb model £38 a month 30gb data On O2 but With a 2 year contract. I’m happy to go throug...

Upgrade

Hi, can I upgrade phone and keep current tariff? I have paid off my device but like my tariff as is.

End of contract but no upgrade?

Hi, my contract runs out on the 13th June but I do not want to upgrade my phone. I just want a sim only deal. How do I find out what I can do because I can’t speak to anyone and I don’t want to keep paying the same amount on my phone bill?

O2

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