Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Dispatch email

HiI ordered an iPhone 11 pro and Air pods 9 days ago. The money was taken from my account and the order was referred. I've contacted o2 after 5 days and was told I couldn't speak to the referall team although I've had no contact from them.This happen...

Resolved! terminating

Hi guys, do I still need to give 30 days notice if i am out of contract and how do i find out when my contract ended, thanks x

Resolved! Blue Light card discounts

Hi Due to upgrade from my IPhone 6s.Have a bluelight cardAny suggestions for best option please.At present have unlimited mins and texts and 10GB data.Don't game or watch videos.Would appreciate some guidance.G

Compensation payment

I'm being paid compensation as my replacement phone arrived one month late and I was told the money would arrive into my bank within 2 weeks. Its been a few days now and I just wanted to know how long does it usually take?

Resolved! Cancelling insurance

How do I cancel my insurance currently?Thanks for your advice.

Resolved! Change direct debit

I need to change my direct debit day but I don’t know how as no one is answering the phone

Resolved! Phone calls and texts been cut off

My phone has been cut off saying I need to pay me bill but I have payed and it’s saying my balance is zero. I can’t get through to speak to anyone to solve this problem

Contract ending and want to change to a new contract

My sim only 12 month contract is ending next month and I have found a cheaper one on O2 that I would like to change to. I would like to keep my number and move that across to the new contract. How do I go about ending my current contract after I get ...

Resolved! Possible to refund bill. Community thoughts.

Hey all In February just before covid broke out, I smashed the screen on my new Note 10+ at the gym. Since then I've been paying the bill for my contract on time each month but haven't used a single byte, text, or minute because the handset is essent...

Resolved! I need a new Sim

Basically everyday I wrote the email to send u guys and I haven’t received any answer from u guys and thing is I lost my phn two months ago and they send me the bills 86 pound today and I haven’t use the sim main problem is I told u guys to order the...

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