Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Change my billing date

I want to change the date of my bill to the first day of the month. It states I have to do this over the phone, yet when I call I get cut out because it’s not an urgent call. How can I change my billing date without calling as it’s important I get it...

transfer of my own number isn't working correctly.

I changed to O2 recently and transfered my old number. The number is working but my texts are showing as the temporary number I was given and no-one knows who they are from. I can't speak to anyone about this and there's no help on the website that I...

direct debit

so im now recently paying my phone bill through 02, when checking my outgoing direct debits i have about 4 or 5 different mobile payments, 2 being from carphone warehouse, anyone got any idea how i can find out which ones i should actually still be p...

Resolved! Porting Query

My number transfer should have occured yesterday 24/06/20 but nothing occured.How do I get help on this matter?

Cracked screen

Hi my screen is cracked due to a fall and I’m having problems using my phoneCan I take it to an o2 store for screen replacement or phone replacement?ThanksMajida

Resolved! Data

I paid my bill a few days ago. I’ve tried everything they’ve said to do and yet my data still isn’t working. When I call the automated chat is useless. What to do??

Resolved! Stranded Overseaa

please can someone in the UK help me speak to 02I'm in Australia, no planes, no Internet and now unable to make online payments for my phoneI lived in Woking SurreyCan anyone get me their store phone number ? What times are they open if any ? This is...

Resolved! Locked out of my Samsung S20

Hi, I was using mu phone as normal, pessed the power button to lock the screen, put it in my pocket, then later on I went to use it. The screen says, "Swipe to unlock", whick I did, only to be rewarded with a password screen 'For my security. The pas...

Resolved! International Calls

Can I use my call allowance to call Canada? Any help appreciated.

O2 Open discount

I am eligible for O2 Open discount. I upgraded about 6 months early on 16/06/20. I've tried to claim my discount in O2 open but I get a message saying 'You can't apply an O2 discount to more than one phone. You'll be able to apply another O2 Open dis...

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