Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Unknown account

02 say I have 2 accounts and I have received an email telling me my bill is currently overdue. I only have one account and after a long live chat I am none the wiser about this other account. It's a catch 22 that I can't tell them the answer to the s...

Resolved! My phone is cut off

I need someone to call me from o2 customer service

Resolved! 4G or 5G esim?

Hi I just received my esim pack for my Samsung s20, the pack says 4G but my Sim Card is 5G as the S20 supports 5G. I know o2 5G coverage is patchy at best but my question is do I need and can I get a 5G esim pack?

Resolved! PAC Code

How do I get a PAC code? I used to use 'Chat Online' but cannot find that anymore. Any help would be appreciated. thanks

Resolved! Paid off device plan

Can someone tell me when my 02 phone will cease to work as I have paid off the account

Backing up stuck at 94%

This happens everytime my device backs up automatically although the percentage varies.

Pay monthly

How to apply for another pay monthly contract

Extra sim for my son

HiI’ve tried to call 02 but there not taking calls about this.I want to share my plan with my son and get him a SIM card for his phone so I keep paying the same but he can use all my data and calls and texts.Could someone help me please as I can’t fi...

Resolved! high bill

Hi, My bill is usually £65 a month including my airtime bill and my monthly device plan. This month, my air time bill came to £77.45, which I've paid but it still shows that my device plan bill is still £34.15 overdue, but when I try to pay for the £...

Resolved! Extension

Hi there I need to talk to someone about getting an exstention on my account till next payday please

O2

Forum Posts