Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New phone s20

so I just got a new s20 and there's a fault on the screen its super small but if your paying 800 for a phone you want it to be right? I have call customer services and keep getting my call dropped. I've tried the my o2 thing every u speak to an agent...

I STILL need proof of (online) purchase to get Huawei Cashback

I took out a new Pay monthly contract online. The phone and new SIM were delivered to my address with no paperwork. However, I want to claim the cashback from HUAWEI Promotions but they are not accepting my first bill as proof of purchase. How do I c...

Mobile number transfer problem

So last Tuesday I decided to get new contract with O2. Before this I use life help and spoke to customer service and I have been instructed to send message to my current network provider to get STAC CODE.After I submitted all the forms including the ...

Pac Code

Hello, I am changing from Vodafone to O2, in which i want to keep my current number. Therefore, i have filled out the correct form, however it keeps sending me an error email. I am unsure what to do, as i havent been able to speak with anyone on the ...

Very poor and intermittent telephone reception

Over the past few weeks my mobile telephone reception is terrible, calls constantly breaking up and impossible to hold a conversation. Reception used to be very good. My husbands phone also on O2 is the same. What is the problem?

Samsung A40 Fault

Hi,I have a Samsung a40 on pay monthly contract with carphone warehouse. The phone has developed a fault. The screen is black but I can still hear it if it rings, receives messages etc. As I gather carphone warehouse are no longer with O2 who do I co...

Old number changeover

I was sent a clear and unambiguous text to my old number that it would transfer to my new sim on my new phone by 6pm today. I turned off the phone all day as recommended (indeed I had to turn off my old phone with the old number as the battery is fai...

Claim free product - invoice required

Hi there, trying to submit claim for free product with Huawei Pro P30 i got on 28th April. I cant find anything showing my invoice or order confirmation from o2 that has logo etc on. Please help thanks!

Incorrect bill

I have received some charges on my recent bills for text messages whilst abroad. I have cross checked dates and times, and it might be the case that I have been charged for receiving text messages from O Roaming- as I certainly did not send any text ...

Resolved! Refresh Upgrade

Sorry in advance for what maybe a silly question! I want to upgrade my phone early, but looking at the upgrade offers on myo2 they are really expensive. I have a balance to pay on my current device plan. Once I have paid this does my airtime plan sto...

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