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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 253054 Views
  • 2 replies
  • 2 kudos

Resolved! change DD account

Hi Im changing banks and need to change my DD details - Been around the site several times not intuitive how to update bank details

jans by • Level 1: Joiner
  • 1016 Views
  • 5 replies
  • 0 kudos

Resolved! Disney+

I signed up to take advantage of the £2 off disney+ deal but i have just had my bill back and it's only a £1.67 discount.That's false advertising.

BeccaFC by • Level 1: Joiner
  • 740 Views
  • 4 replies
  • 0 kudos

Wi-fi calling- again

Morning.I’ve just started a pay monthly contract with O2, and enabled Wi-fi calling thru “my devices” on O2 account. I’m on an iPhone XS Max, running latest firmware and carrier settings but Wi-fi calling refuses to enable, keeps sending me back to t...

Resolved! Iphone

Hi I’ve just bought an iPhone 11 Pro Max yesterday online but when I first logged in my o2, it was showing my phone my details and etc. But it doesn’t show any more on my o2. And they send me the confirmation by email and they have sent me 4 legally ...

Ps2 by • Level 1: Joiner
  • 3609 Views
  • 13 replies
  • 0 kudos

Message retrieval

Does anyone know if any messages can be retrieved? My phone was set to get rid of messages after 30 days which I didn’t know about and now I’ve lost all of my messages between myself and my mum. She recently passed away from covid and I’m devastated....

Claire_74 by • Level 1: Joiner
  • 524 Views
  • 2 replies
  • 0 kudos

live chat

im having problem with my calls dropping but cant use my phone whilst im at work. I can use live chat on a PC but there is no option or link on the website. I urgently need to live chat to someone but cant as there isnt an option

Buddy1 by • Level 1: Joiner
  • 1120 Views
  • 6 replies
  • 0 kudos

Resolved! New Customer - SIM Swap

Hi Anyone else having problems swapping over a number. Online Sim Swap says there is a problem and says call 202 - but that is of course not open for these types of enquiries at the moment. Tried texting SWAP to 2020 but that says try again later as ...

Bob_D by • Level 1: Joiner
  • 1400 Views
  • 8 replies
  • 0 kudos

Free extra

I forgot to claim my free extra within the 28 days is it still possible to claim it now?

Nairb by • Level 1: Joiner
  • 452 Views
  • 2 replies
  • 0 kudos

02 Loyalty

hi there, for some reason it won't let me put my wife on the 02 loyalty, she is on 02 the same as me I've tried to message to go through the steps but for some reason it won't work, can you tell me why this is please? my number is xxxxxxxxxxxx and my...

Ryan_ by • Level 1: Joiner
  • 758 Views
  • 3 replies
  • 0 kudos

Resolved! Acccount

I can access over 18 sites yet I’m 30year old

Paul_h90 by • Level 1: Joiner
  • 627 Views
  • 2 replies
  • 0 kudos
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