Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Network & sim

Put my sim in my old phone but i had a job to get network but finally got it but no 4g just E. I lost total network yesterday afternoon & i brought a sim only card & that syill dont work. Please help & advise

Resolved! contract

Hi .my contract has finished.how can I close the contract and keep only the sim?

Resolved! transferring existing number to o2 sim

hi, i have just received my pay monthly sim in the post and it is all working fine etc- I wanted to keep my existing number so provided my pac code to 02 when signing up for my sim. Does anyone know how long it will take for my number to fully transf...

about my phone case

I have just upgrade with you and my phone come yesterday I ordered a case of you aswell you have took the money out my bank today and then sent me a text saying that my cases is out of stock i need a cases for my new phone ASAP so can you send me a d...

Resolved! Scam text

Hi i have just noticed that i have 30 pound on my account that i has been from a text scam i got the other day... how do i get it off so i dont have to pay it

Age restrictions

I bought a new SIM card for work use with unlimited data, however, some of the websites I need to access are apparently age restricted By O2. The process of restriction removal used to be so much easier, I was with O2 about 2 years ago and this was d...

New phone

Okay, so I ordered a new phone upgrade last night and I selected the green one. I’ve looked at my order and it’s not saying it’s coming in black and I don’t want a black phone. I’ve tried to reach out to O2 on the phones but I’m getting nowhere close...

Setting a password for someone else to talk on ur behalf

I want to set a password for my boyfriend to speak on my behalf as he uses the phone

Number Swap issues

I recently decided to switch from Pay as You Go to a Pay Monthly contract, on Wednesday I got my new sim and immediately used the 20220 number to start transfering my old number to the new sim. Nothing had happened by today so I decided to phone O2 o...

Samsung S20 5G

Ive just recieved my upgrade S20 through the post and set it all up. When I make calls its constantly cutting out and I cant hear anyone nor can they hear me. (Yes ive taken off the protective sticky bits) also when I go off WIFI I am getting no 3g, ...

O2

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