Mortgage declined - false information

[Jamie8]

I have just had my first ever mortgage application declined, due to O2 putting on my account 4 late payments. All my payments have been made on time. I am extremely annoyed at the situation and I have raised a complaint/ claim.
Is there any quicker way to resolve this? My offer will fall through if this is not sorted in the next 24 hours.

[pgn]

Résolution of such matters takes ages in normal times @Jamie8.

Can you maybe use a free credit check service to see what exactly is showing on your credit history? Credit Karma used to allow this: https://www.creditkarma.co.uk/signup

If nothing else, you will be able to see what it is you are trying to get O2 to correct or amend.

Good luck. 

[Cleoriff]

@Jamie8 

I will mention our managers here and hope they can help.

@Marjo @Martin-O2 @LukasB 

However, they wont be on the forum until tomorrow so I doubt it will be sorted as quickly as you need it to be.

[MI5]

@Jamie8 

Contact details here but it's not going to be resolved in 24 hours.

CreditFileReferrals@o2.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

[Jamie8]

Thank you for your help, as long as we have acknowledgment of the claim we are hoping this may help.

[Marjo]

Good morning @Jamie8 , I have just sent you a Private Message here on the forum so we can look into this.