Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Sending text message

Trying to send normal text message ..says..can't send text message o2 error 50

Resolved! Text message

I had problems with getting my old number to my new phone, on my o2 app it says my old number but it will only let me call people I can’t text anyone unless it’s iMessage

Zoom and MMS

For the last few weeks I have used zoom on my iPad to arrange coffee morning with friends. Never a problem. This week for some reason unknown to me my invitation was sent via O2 mobile with picture. I assumed I had made a mistake so tried a couple of...

Resolved! Unable to use phone after paying bill late

I've paid my bill albeit a few weeks late... I have received an email and text to confirm payment but 2 days later I have just tried to text someone and I'm disconnected. I have rung 202 4x and not getting anywhere just automated responses and then a...

Resolved! 4g calling

Hi,I'm a new SIM only O2 customer from Vodafone, ported my number on Monday. I'm trying to enable 4g calling on my account but don't seem to have the option to do this in my O2 account setting. I only have a link for 4g calling info. My partner is an...

Resolved! Report a problem

Hello. Can anyone advise. I can't get through to customer services and this is the 2nd time now that my data has been used up within a day of it resetting. I have 5 GB and I never go anywhere near that amount. Nothing obvious showing up on my data us...

Resolved! Esim

Does anyone know how I can get an esim from O2 seems it’s not that easy?

I can't pay my bill

I tried yesterday to pay my bill on My02, but the payment failed and my money still went out from my bank account

Resolved! Solution

I want to know the solution to the issue concerning my next phone bill as I've already paid the extra 16 pounds on my card yesterday so will that automatically come off my next bill

Returned my Phone back to O2

Hi All, I have upgraded my contract with O2 on 1st June and received my new Phone S10 Plus in few days but i have changed my mind and contacted O2 to return my phone. I have received a PrePrinted/PrePaid Envelop and i sent my phone back without even ...

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