Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! whats happened with my number change ?

Hi ,iv'e just changed from EE to O2 and have supplied O2 with a pac code on wednesday 13th may and presumed as i did it in the evening it would take a couple of days to get my old number back , its now saturday the 16th may and still my number hasn't...

Wrong device displayed in my devices - unable to do WiFi calling!

HiI’ve just switched to O2 paym after being on Tesco mobile for the past 3.5 years! I now have an iPhone XR. Before that I was on O2 and had an iPhone 5.Did the PAC transfer yesterday and then wanted to use WiFi calling but in my O2 online profile my...

Getting a not registered on network message

Yesterday I spoke to a guru,I recently changed from 4g to 5g,my sim is activated and I was told if I switch off,then on,it would be up and running,its not,I can't make any calls and can't text,it just says I'm not registered on network,I'm a key work...