Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Pay Monthly extra charges need blocking

Hi,I have a contract mobile for my 11 year old.I have recently checked my bills and I have been charged £3 a week by some company called red27mobile. He has not downoladed or consented to any such, I have contacted this scam company and they asked me...

Overcharged

I have been overcharged for my airtime for 2 months in a row now and can’t get speaking to anyone. Any ideas what number I can phone?

Resolved! New Contract.....Zero information

Hi,I have pre-ordered the Sony Xperia 1 ii on the 4th, this is my first o2 contract as I am currently on EE...I have a £30 charge to my bank account and everything seemed to process fine. Except I never recieved any confirmation via email or other co...

Transferring from pay as you go to Monthly SIM

I have an existing O2 number that has been PAYG for a while, I have just ordered a SIM on. Monthly deal. The new SIM has arrived but us giving me a new phone number which I don’t want - I’ve responded to the text messages to say SWAP and activate the...

Resolved! Phone bill

Hi guys I’ve got an over due balance of £15 I have been off work due to coronavirus and I don’t get paid until the 22nd is there any way you can put my services back on until then?? I have tried calling but cannot get through...

Unable to use SIM card and only way to order a new is to confirm through SMS , how is that possible

Sim card is not working and only way to order a new one is to confirm with SMS , how is that possible if its not working!!!!!

Resolved! Cancellation

I placed an order with o2 but my credit score is low so I cancelled the order but I was charged with upfront of 30 when can I get that back

Resolved! Delayed Payment

I've desperately been trying to contact O2 to try and delay my payment. Been trying for two weeks but cannot get through and its really stressing me out to the point of depression. Every number I've tried to call hasnt worked. I've tried 202, 0800 90...

Resolved! Living in Germany whilst having 02 contract

Hi.I am moving to Germany in a couple of months, for one year. I am using an iPhone 10r with an esim, set up to use both my UK 02 number (inc rolling contract) and soon to have German number. I will be flying back to uk for work but living in Germany...

Resolved! call centre

what time does the 202 number open says 8-8 but not open

O2

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