on 27-06-2020 14:48
I have been sent a new sim card, as ive lost my old one, but I can not activate the new one as its sending a conformation pin to my mobile number which I cant retrieve as i dont have the old sim card? How can I activate my new sim?
on 27-06-2020 14:53
Use a different phone to contact customer service Guide: Coronavirus Community Help and Support
The number ending in 4005 is best
on 30-06-2020 10:57
on 30-06-2020 10:57
Hey @JP6 did you manage to get this sorted or are you still having trouble?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?