Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Unable to cancel o2 extra

Hi there, I've tried to cancel one of my o2 extras however there is no option to do this on the o2 app nor the my o2 mobile app either. Tried calling but get sent to a IVF who doesn't understand what 'o2 extra' is. Can anyone help? Thanks.

New phone new sim?

Hi there. I’ve upgraded my Iphone 6S to an IPhone XR, and I know that the XR takes a nano sim. I forgot to ask if my phone that is being delivered Monday will come with a new sim for it? Can anyone inform me if it does or will I have to go into the 0...

Can I use my sim in my new iPad?

I upgraded to a iPad but thought I could use my existing sim and number from my iPhone. Is this correct? O2 have stopped service to my phone and I’m reliant on my phone as I have a medical condition and the hospital and various other medical help.Tha...

Extras

hi I've got two contacts out atm on my second one my only extra is Disney pluss wich I already have on my phone is thiss a issue or is that all I can chose tia

first bill

Hi, does anyone know how the first bill work? I have only today received my new sim from o2 (ordered yesterday) and I already have a bill dated today for the full monthly plan. Sureley my first bill should be the 23rd August not today. I havent even ...

dropped calls

Hi, before i joioned O2 i did the network coverage checker and everything upto 4g says good indoors and out yet why do i still keep dropping calls and often sound like Norman Collier during calls (voice breaking up for you young uns)?I've bought a ne...

barring

Whenever I try calling, it says "you cannot make outgoing calls when mobile barring is on".How do i get out of this? Also is o2 live online chat not working. Ive been trying for months. I aint paying a pinky a month for this

Wrong Name on Account

So I have a bit of an issue. In the past. My O2 account was in my mum’s name but using my own email address. However, I recently got a new contract and did it in my name (through Mobile Phones Direct). All correspondence between me and MPD were in my...

Resolved! fraudulent text??

hi, I got a text from +44 7990 331246 saying the following: O2:We were unable to process your latest bill. In order to avoid fees, update your payment information via I have not clicked the link. instead, I logged into My O2 and discovered that my l...

Roaming

Does anybody know what the charges are when visiting Ukraine ??

O2

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