Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Personal hotspot

My personal hot spot only connects to phones it will not connect to laptops, computers, TVs or play stations. Why is this? While other iPhone uses can but my phone won’t appear on the screen.

Resolved! Direct debit

Start my direct debit again

Resolved! Free calls

Hi all. Can anyone tell me if 0344 calls are free

Resolved! £200 Deposit

Hi, I’ve been trying for about 3 weeks to get my £200 deposit returned to me after paying my first 3 bills. I took out a contract in October and have paid my 3 current bills, Oct, Nov and Dec. I’ve had to ring and speak to about 8 different people an...

Upgarde!!

Hi,I’m new here and this is my first post. I read similar stories here about upgrade and delivery from O2. I did upgrade yesterday around 4 pm and was assured that the phone I’ve gone for is available in the stock. I was assured again I will have nex...

Resolved! Order acceptance

Hello I’m a O2 pay monthly customer tried to place an order yesterday for a new line & device I placed it and upfront cost is deducted from my bank account after that comes up ( something went wrong we will release upfront cost ASAP if you have suffi...

Resolved! how to share my data

Hi, I HAVE LOADS OF DATA LEFT EVER MONTH AND WISH TO SHARE IT WITH MY DAUGHTER,CAN ANYBODY HELP ON HOW TO SET THIS UP PLEASE

Resolved! O2 open discount

I have contacted customer services four times now following an issue trying to upload a payslip to o2 open to set up my discount.I uploaded successfully on Friday and received an email yesterday saying I have to do it again.When I log in to o2.co.uk/...

Resolved! Possible Phishing Attempt

Hi All,Today I received what I think may have been a Phishing attempt:“ O2: Payment for your latest bill could not be processed by your bank. Please update your payment information via: [mod edit: removed to ensure safety]My payment isn’t due until J...

Resolved! Disney+ extra on new contract

Hi,I activated the Disney+ 6 month free subscription on my daughters new mobile phone contract yesterday and today it says it has ended... she’s very upset as you can imagine. No way to contact customer services so please can you fix it?

O2

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